Maintenance Support Professional

2 weeks ago


Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000
Maintenance Support Officer Role

This is a dynamic call centre environment role where you will be arranging responsive maintenance for government housing properties.

  • Key responsibilities include arranging maintenance, answering customer calls and engaging with callers to confirm or clarify information and calm angry customers.
Responsibilities:
  1. Arrange responsive maintenance for government housing properties.
  2. Answer or make customer calls to address their maintenance needs.
  3. Engage with callers to confirm or clarify information and calm angry customers, as needed.
Requirements:
  • Minimum 6 months call centre experience.
  • Proven experience in a call centre environment.
  • Insurance repairs or property maintenance experience highly regarded.
  • Strong problem-solving and de-escalation skills.
  • Exceptional customer service, active listening and verbal and written communication skills.
  • Strong time management and decision-making ability.

We are looking for a skilled Maintenance Support Officer who can provide exceptional customer service and solve problems efficiently. If you have the required skills and experience, please apply for this role.


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