NSW Membership and Engagement Lead
1 week ago
About the Company
Our client is a leading professional membership organisation with a strong international presence. They are currently undergoing a growth and transformation phase, offering a supportive and collaborative work environment.
About the Role
We are seeking an experienced NSW Account Management Lead to drive and manage the service delivered to existing and prospective members. Your focus will be on increasing engagement, retention, and satisfaction of members, as well as coaching and mentoring a team of Account and Relationship Managers.
Key Responsibilities
- Develop and implement strategies to increase member engagement and retention
- Lead a team of Account and Relationship Managers to deliver a world-class member experience
- Support the creation of market segment and key account strategies to drive growth and retention of the B2B member base
- Build and maintain strategic relationships with key stakeholders
Requirements
- Proven experience in a membership-based organisation, ideally in professional development or education
- Demonstrable team leading experience with a proven sales track record
- Experience in building a sales team's framework, including delivery of a territory plan and strategic account management plans
- Strong network of key stakeholders and influencers across the wider business community
What We Offer
This is a rare opportunity to join a business in transformation phase, with a newly created role offering genuine scope for making your mark. You will enjoy working in a supportive team, with a hybrid working environment and opportunities for personal development.
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