Restaurant Operations Manager
2 weeks ago
About Hungry Jack's
Salary: $85,000 - $110,000 per annum
About the Role
The Restaurant Operations Manager is a key leadership position responsible for driving business results and delivering exceptional guest experiences in our restaurants.
Main Responsibilities
- Leadership and Safety
- Provide safety leadership and manage day-to-day operations to ensure compliance with local legislation and company standards.
- Lead the restaurant safety committee to promote a culture of safety awareness across the team.
- Manage employee, guest, and contractor incidents and injuries, ensuring timely and effective return to work processes.
- Ensure safety and security procedures are enforced consistently.
- Culture and Guest Obsession
- Create a guest-obsessed culture by interviewing, hiring, training, and supervising team members to deliver exceptional guest service on every occasion.
- Evaluate employee performance, promotions, disciplinary discussions, and resolve employee grievances appropriately.
- Ensure guests receive prompt service and quality food, executing the national marketing plan to deliver consistent experiences.
- Respond to guest inquiries and feedback, providing corrective actions or escalation to ensure guest satisfaction.
- Own national incentive programs at a restaurant level to improve the guest experience.
- Business Planning and Performance
- Utilize the business priority plan to continually improve restaurant performance.
- Review business results regularly and communicate action plans to achieve improvement.
- Lead community engagement initiatives to improve visibility and build brand loyalty.
- Team Leadership and Development
- Create a culture emphasizing growth, trust, and accountability.
- Build a high-performing team by developing and maintaining a succession plan that engages and retains internal talent pipeline.
- Partner with the training coach to execute the restaurant's training plan.
- Financial Management
- Accurately project and monitor sales to ensure rostering and ordering support guest obsession.
- Plan and prepare work schedules, assigning staff to specific duties.
- Manage controllables to achieve profit goals through portfolio leads.
- Ensure regular stock takes, maintain stock records, and align within budget.
- Verify sales data, follow up on point-of-sale irregularities, and monitor discount and vouchering.
- Ensure accurate inventory ordering as per requirements for sales projections.
Requirements
AQF Associate Degree, Advanced Diploma, or Diploma, or at least 3 years relevant experience. All successful applicants will be required to provide a National Police check.
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