Digital Customer Experience Specialist

1 week ago

Sydney, New South Wales, Australia beBeeConversion Full time $60,000 - $100,000

As a seasoned digital strategist, you will play a pivotal role in enhancing customer experiences and driving business growth through data-driven insights.

Key Responsibilities:
  • Design, execute, and manage end-to-end CRO programs, encompassing A/B testing, user journey analysis, and funnel optimization.
  • Lead and deliver CX improvement initiatives, ensuring seamless and engaging customer interactions across digital touchpoints.
  • Analyse qualitative and quantitative research, including usability testing, surveys, heatmaps, and data analytics, to inform actionable insights.
  • Create comprehensive reports and recommendations that combine data storytelling with clear strategic direction.
  • Develop strong relationships with clients, acting as a trusted advisor for all optimisation and experience-related initiatives.
  • Collaborate cross-functionally with UX/UI designers, developers, and marketers to deliver measurable improvements in key performance indicators.
Requirements:
  • 1-2 years of experience in CRO, CX, or a related field, with proven success in delivering optimisation programs.
  • Bachelor's degree in psychology, data analytics, UX design, and digital marketing highly regarded.
  • Strong proficiency in analytics tools (e.g., Google Analytics), testing platforms (e.g., Optimizely), and research platforms (e.g., User testing).
  • Skill in research methodologies, both qualitative (e.g., interviews) and quantitative (e.g., surveys, statistical analysis).
  • Excellent client management and presentation skills.
We Offer:

A commitment to develop your career aspirations, a focus on diversity & inclusion, sustainability, and mental wellbeing, and a range of benefits including remote working, birthday leave, and a wellbeing day each year.

About Us:

We are a talented group of creatives, developers, designers, content makers, strategists, and technologists who strive to deliver highly effective and intelligent work.

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