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Client Growth Manager

2 weeks ago

Adelaide, South Australia beBeeGrowth Full time $80,000 - $120,000

We are seeking a seasoned Client Growth Manager to join our international team. The ideal candidate will be responsible for driving client satisfaction, retention, and growth through strategic thinking and empathy.

About the Role

The successful applicant will be the key point of contact for clients, managing their relationships and fostering long-term partnerships. They will work closely with our business and technical teams to ensure every client receives real value from our platform.

  • Key Responsibilities:
  • Manage B2B travel tech clients, ensuring their satisfaction, retention, and growth.
  • Build trust-based relationships with clients to foster long-term partnerships.
  • Proactively identify upsell and expansion opportunities based on customer needs and platform usage.
  • Collaborate with business and technical team leads to communicate client feedback and drive improvements.
  • Lead onboarding, training sessions, and workflow consultations tailored to each client.
  • Monitor account health metrics and use data to drive strategic client engagement.
  • Troubleshoot issues in coordination with support teams and ensure timely resolution.
  • Support client self-service initiatives by contributing to help centers and knowledge bases.

Requirements:

  • 3+ years of experience in account management, customer success, or B2B sales.
  • Proven experience in managing projects from planning through execution.
  • Excellent communication skills and high emotional intelligence.
  • Strategic, data-driven mindset with a hands-on approach to problem-solving.
  • Willingness to travel for client meetings, events, and on-site support when needed.
  • Experience in the tech or travel industry is a strong plus.
  • Fluent in English (both written and spoken); additional languages are a bonus.

Benefits:

Professional training support

Flexible hours

Possibility to work remotely

Bonuses may vary depending on location

You will enjoy working with us because:

We offer flexible hours and remote work possibilities

A professional development program with continuous learning opportunities

Opportunities for career growth and advancement

Collaborative and dynamic work environment

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