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Sportsbet Operations Specialist

2 months ago

Melbourne, Victoria, Australia Yolo Group Full time

At Yolo Group, we're pushing the boundaries of innovation in gaming, fintech, and blockchain. As a Japanese Sportsbet Operations Specialist, you'll be part of a dynamic team that's committed to delivering exceptional customer experiences.

The Role

We're seeking a skilled professional with a passion for sports and a knack for problem-solving to join our Sportsbook department. Your daily tasks will include:

  • Ensuring seamless navigation for Japanese customers;
  • Reviewing and updating customer accounts, processing settlements and bonuses;
  • Providing second-level support for Customer Experience Agents;
  • Managing and monitoring the Japanese market, site, and promotions;
  • Offer management activities;
  • Liaising directly with Japanese commercial and marketing teams to optimize customer experiences.

Ideal Profile

  • At least 1 year of experience in a B2B Sales / Account Executive or Customer Service role, preferably in the Media & Entertainment industry;
  • Working knowledge of casino, Japanese, Excel, communication, and crypto;
  • Strong problem-solving skills and attention to detail;
  • Excellent networking and relationship-building skills.

What's on Offer?

  • A chance to work with a company that's consistently delivering high performance;
  • Flexible working options;
  • A fantastic work culture that values innovation and teamwork.