Leading Business Solutions Manager

1 week ago

Brisbane, Queensland, Australia beBeeSolution Full time $90,000 - $120,000
Business Solutions Team Lead

This is a key role in our organization, responsible for leading and managing the Business Solutions team to ensure achievement of organizational objectives.

The successful candidate will be responsible for:

  • Overseeing the provision of administrative, information management, technical, and general support services within an ITIL-based environment
  • Defining and monitoring compliance with processes for implementing solutions to agreed service level targets
  • Providing operational and management reporting against performance metrics
  • Reviewing, providing feedback, and quality assurance for all work carried out by the technical support team
  • Managing escalations in processes both internally and with external partners
  • Delivering training, user acceptance testing, and analysis requirements to assist in supporting, planning, and implementing new and existing solutions

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