Operational Team Leader

4 weeks ago


Brisbane, Queensland, Australia Equifax, Inc. Full time
Job Title: Fit2work Team Leader

At Equifax, Inc., we're seeking a highly skilled and experienced Team Leader to join our Fit2work team. As a key member of our operations team, you will be responsible for delivering exceptional customer service to our clients and consumers, while creating a great employee experience that drives revenue generation, retention, and risk reduction.

Key Responsibilities:
  • Lead a large multi-skilled operational team handling inbound phone-based customer service and back-end processing work
  • Support an inclusive environment valuing diverse perspectives
  • Achieve SLAs, quality measures, and other key objectives
  • Provide operational support as directed
  • Develop and analyze data to enhance Fit2work operations and customer experience
Requirements:
  • 5 years of experience, with 3 years in a team leader position managing 5+ individuals
  • Ability to solve problems and make decisions that set directions for team members
  • Customer-focused and result-driven
  • Excellent communication skills, both written and verbal
  • Customer Service experience
  • Planning and scheduling in a high-volume work environment
  • Identification and implementation of process improvement initiatives
  • Intermediate-Advanced MS Excel skills
What Sets You Apart:
  • Client-facing experience
  • G-Suite and Service Now experience


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