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People Operations Specialist
2 months ago
About Us
Woolworths Group is a leading retail and food services company that operates in Australia and New Zealand. We are committed to creating better experiences for our customers and communities.
Our People Team
The People Team is responsible for powering the trajectory of our business and the wellbeing of our people. We design and deliver a seamless and enriching employee experience that strengthens the foundations of our organisation.
Job Summary
We are seeking a highly motivated and service-focused individual to join our People Advisory team. As a People Operations Specialist, you will assist our valued employees with payroll and systems enquiries over the phone.
Key Responsibilities
- Provide coaching and support for employees at all levels on payroll and people systems queries
- Meet all KPIs and objectives aligned to HR service delivery objectives and targeted service levels
- Provide exceptional customer service experiences through efficient evaluation, closure, and/or escalation of all queries and advice
- Work closely with other HR service teams to ensure learning and knowledge sharing across all HR and business teams
- Provide valued contribution by identifying process improvement opportunities
Requirements
- Strong computer literacy and efficiency in work and time management skills
- The ability to ask probing questions to ensure we are delivering the best experience for our callers, answering their queries with accuracy and in an efficient manner
- Bring a strong risk lens to ensure employee privacy is maintained and personal information is protected
- Be adaptable and comfortable with change; demonstrated ability to work independently with minimal supervision
- Drive and initiate your own capabilities and development in the role with tailored support by being willing to receive and apply feedback
What We Offer
- The opportunity to grow within the group
- Strong mentorship and development; opportunity to collaborate with some of the brightest and best minds in Australia
- Hybrid working arrangements
- Unparalleled growth opportunities
- Get your Woolies worth through team member benefits across all of our brands
About Our Culture
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.
