Sydney Career Opportunity: Customer Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCare Full time $72,000 - $96,000
Customer Support Specialist Role

The position of a Customer Support Specialist involves delivering high-quality support to injured workers and employers throughout the workers compensation claim process. This entails assisting with relevant documentation, making timely contact with individuals, and proactively managing claims to enhance recovery and return-to-work outcomes.

This is a rewarding opportunity for an experienced professional with excellent communication and stakeholder engagement skills. As a Customer Support Specialist, you will have the chance to make a positive impact on someone's life daily and experience job satisfaction from knowing your work has a purpose.

This is a permanent position based in our Sydney office, offering career development opportunities. Our team is dedicated to supporting each other and providing ongoing learning and development opportunities to help you reach your full potential.

We foster a culture that celebrates diversity and inclusion, where everyone feels valued and respected. We are committed to maintaining a workplace environment where we demonstrate respect, integrity, and honesty.

Key Responsibilities:

  • Support injured persons and employers with the workers compensation claim process
  • Make timely contact with injured persons to ensure access to required services
  • Proactively manage claims to improve recovery and return-to-work outcomes
  • Provide ongoing advice to stakeholders on matters such as injured workers, employers, and providers

Requirements:

  • Demonstrated experience in customer service/retail/hospitality with a passion for helping people
  • An empathetic, resilient, and motivational approach to provide customer-centric support
  • Strong written and verbal communication skills, outstanding organisational and coordination skills
  • Strong stakeholder engagement and management skills

Benefits:

  • A permanent role in our Sydney office with career development opportunities
  • Workplace culture celebrating diversity and inclusion
  • Respectful and honest work environment

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