Advanced IT Infrastructure Monitoring Specialist

3 weeks ago

Sydney, New South Wales, Australia Cuscal Limited Full time

Cuscal Limited is seeking a highly skilled Advanced IT Infrastructure Monitoring Specialist to join our Cloud, Data, and Infrastructure team.

**Job Overview**

The successful candidate will be responsible for designing, implementing, supporting, and maintaining monitoring and automation solutions using Splunk, BMC Helix, SCOM, and other monitoring platforms. This role requires a strong understanding of IT infrastructure monitoring, automation, and configuration management databases (CMDBs).

**Key Responsibilities**

  • Monitoring and Automation: Design, implement, support, and maintain monitoring and automation solutions using Splunk, BMC Helix, SCOM, and other monitoring platforms.
  • CMDB Management: Manage, maintain, support, and enhance Cuscal instances of BMC's Helix Services Platform, including the Discovery, full CMDB, and AIOps components.
  • Process Creation and Maintenance: Create, maintain, enhance, and follow associated processes to ensure accurate and up-to-date CMDBs.
  • Collaboration and Communication: Liaise with clients and client-facing staff to ensure that monitoring and alerting requirements are met.

**Requirements and Qualifications**

  • 10+ Years' Experience: Minimum 10 years' experience in an enterprise heterogeneous environment, responsible for delivery of highly available IT services to a medium to large customer base.
  • ITIL Certification: Experience and certification in ITIL processes for Service Strategy, Design, Transition, Operation, and Continual Service Improvements desirable.
  • Splunk Expertise: Experience managing, maintaining, and enhancing monitoring, alerting, and CMDB platforms, preferably with Splunk.

**Benefits and Remuneration

We offer a competitive salary package, estimated at AU$120,000 - AU$180,000 per annum, depending on experience. Our benefits include flexible work arrangements, a diverse and inclusive workplace culture, and opportunities for professional growth and development.

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