Senior Hospitality Operations Manager

6 days ago


Brisbane, Queensland, Australia Woolworths Group Full time

About the Austral Hotel

The Austral Hotel, a renowned Steakhouse in Mackay's CBD, is seeking an experienced Assistant Manager to lead its team.

Salary and Benefits

The successful candidate can expect a competitive base salary of $71,300 plus superannuation and a half-yearly bonus.

In addition to the attractive remuneration package, our employees enjoy exclusive discounts and benefits across ALH pubs, BWS, Dan Murphy's, Woolworths, Big W, and other Endeavour Group brands.

Job Description

As a Senior Hospitality Operations Manager, you will be responsible for:

  • Leading by example: Motivating and inspiring the team to deliver exceptional guest experiences every time.
  • Operational management: Managing the day-to-day operations of the venue, including opening and closing procedures, back-of-house administration, recruiting and rostering staff, and providing excellent customer service.
  • Driving business growth: Bringing your passion for good food and creating memorable moments for our guests.
  • Initiative and innovation: Developing and implementing creative initiatives to grow the business and drive revenue.

Requirements and Qualifications

To be successful in this role, you will need:

  • Hospitality leadership experience: A proven track record of leading teams in a fast-paced hospitality environment.
  • Leadership and development skills: The ability to lead, develop, and coach a large, multi-skilled team.
  • Operational expertise: Strong knowledge of operational systems and processes, with the ability to achieve financial and business targets.
  • Customer service skills: Excellent communication and interpersonal skills, with a focus on delivering exceptional customer experiences.
  • Industry qualifications: Current RSA, RSG, RMLV, and Approved Manager certifications.

Benefits and Culture

At ALH, we pride ourselves on our inclusive and supportive work environment. Our benefits package includes:

  • Exclusive employee discounts: Enjoy discounts on food, drinks, and merchandise at ALH pubs and other Endeavour Group brands.
  • Paid parental leave: We offer generous paid parental leave policies for permanent team members.
  • Annual Share Purchase Plan: Eligible employees can participate in our annual share purchase plan.
  • Awards and recognition: We celebrate our team members' achievements through regular awards and recognition programs.
  • Career development opportunities: With a strong focus on internal mobility, we encourage our team members to grow their careers within ALH and the wider Endeavour Group network.

About Us

ALH is part of the Woolworths Group, one of Australia's largest retail and hospitality companies. As a member of our team, you'll be part of a dynamic and progressive organization that's passionate about creating memorable experiences for our customers and growing our businesses.



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