Senior Hospitality Operations Manager

2 days ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

We are seeking a seasoned and skilled Senior Hospitality Operations Manager to join our dynamic team at the iconic Treasury Hotel in Brisbane's CBD. This is an exceptional opportunity to lead and support daily hotel operations, ensuring seamless guest experiences and high standards of service.

Job Overview:

  • This role offers a unique chance to oversee front-of-house and back-of-house operations, driving excellence in customer care, staff performance, and departmental efficiency.
  • You will be responsible for representing senior leadership, making key decisions, and addressing operational challenges to maintain top-notch service quality.
  • A strong leader with excellent communication skills, you will motivate and guide your team to achieve their full potential, fostering a positive and inclusive work environment.
  • In this critical role, you will play a pivotal part in creating memorable experiences for our discerning guests, ensuring their needs are met and exceeded.

About You:

  • With a proven track record in hospitality management, preferably in a 5-star property, you possess excellent leadership, interpersonal, and problem-solving skills.
  • Your passion for delivering exceptional customer service, combined with your ability to adapt to changing situations, makes you an ideal candidate for this position.
  • You are proficient in Opera Front Office Systems and have experience working on rotating shifts, including evenings and weekends.
  • A sound understanding of hotel operations, coupled with your knowledge of industry trends and best practices, will enable you to drive innovation and improvement within our teams.

The Role Offers:

  • An attractive annual salary of approximately $85,000 - $110,000 AUD, depending on experience.
  • A comprehensive benefits package, including meal allowances, uniform maintenance, and access to exclusive discounts at our restaurants and hotels.
  • Ongoing training and career development opportunities through The Star Academy, supporting your growth and success within the company.
  • A collaborative and supportive work environment that values diversity, inclusivity, and employee well-being.

About Us:

Treasury Brisbane embodies the essence of luxury, excitement, and entertainment, offering an unparalleled guest experience. We are committed to creating a workplace that is diverse, equitable, and inclusive, welcoming applications from all cultures, ages, religions, genders, LGBTQI+ individuals, Australia's First Nations Peoples, and people with disabilities.



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