**Hub Service Delivery Lead**

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $92,332 - $104,762

Customer Service Supervisor Job

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We are seeking a Customer Service Supervisor to lead our customer experience initiatives across key hubs.

This role provides world-leading, face-to-face customer service through first contact resolution for all customer enquiries, utilising a variety of knowledgebase tools and working collaboratively as part of a team to enable customers to choose to use the network.

The Customer Service Supervisor also adds value to the customer experience by proactively identifying ways to continuously improve the delivery of face-to-face customer service across a variety of functions that impact on patrons utilising DTP Hubs.

Key Responsibilities:

  • Oversee the implementation of our Customer Experience framework
  • Manage seasonal hub operations
  • Coordinate events with a small team of casual employees
  • Administer ticketing products and passes in compliance with our established criteria and business rules

Requirements:

To be successful in this role, you will need to have a strong understanding of customer needs and how to address them, as well as the ability to innovate and continuously improve processes.

Additionally, you will need to be able to interpret and apply policies relevant to your work, determine relevant data and evidence gathering approaches, and conduct critical analysis on data and evidence collected.

Skills and Qualifications:

  • Excellent communication skills
  • Able to work effectively in a team environment
  • Strong understanding of customer needs
  • Ability to innovate and continuously improve processes
  • Interpret and apply policies relevant to your work

Benefits:

We offer a range of benefits, including professional growth and development opportunities, flexible working arrangements, and optimal work-life balance initiatives.

Work Environment:

We are committed to creating a safe and inclusive culture that empowers our employees to contribute effectively to our goals.

Equal Employment Opportunities:

We welcome applications from diverse candidates, including veterans, Aboriginal and/or Torres Strait Islander peoples, LGBTQIA community members, individuals with disabilities and/or health conditions, and those from varied faith and cultural backgrounds.

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