Restaurant and Events Manager

6 days ago

Brisbane, Queensland, Australia Hyatt Full time

About the Role

The Restaurant and Events Manager will play a pivotal role at Hyatt Regency Brisbane and Lennons Restaurant, collaborating closely with the culinary team and front-of-house staff. This position is central to the marketing, planning, and execution of both restaurant operations and private events.

Main Responsibilities

  • Oversee the daily operation of the restaurant during scheduled shifts, ensuring smooth service and guest satisfaction.
  • Manage restaurant staff, including providing feedback, handling scheduling, and overseeing their adherence to service standards.
  • Address and resolve customer requests and complaints promptly and professionally.
  • Greet and seat guests, manage table reservations, and maintain a welcoming atmosphere.
  • Ensure high standards of hygiene, safety, and quality control within the restaurant.
  • Monitor inventory levels, order supplies, and handle cash management.
  • Serve as the primary contact for all event inquiries, including phone and email communications.
  • Collaborate with the Executive Chef and kitchen staff to plan and execute menus and setups for private and special events.
  • Conduct client meetings to discuss event details, setup, and menu options.
  • Organize and supervise the setup of event spaces, including large-scale items such as tables and chairs.
  • Prepare event contracts and post-event invoices, and handle any event-related client requests or complaints.
  • Track and evaluate event costs and profitability.
  • Promote Hyatt Regency Brisbane and Lennons Restaurant as a premier venue for events through targeted marketing efforts.
  • Build and maintain relationships with event vendors and partners to create opportunities for cross-promotion and referrals.

Requirements

  • Extensive knowledge of fine dining procedures and restaurant operations.
  • Understanding of food and wine pairing principles, with a preference for familiarity with local wines.
  • Demonstrated exceptional customer service skills and the ability to multitask in a fast-paced environment.
  • Proven experience in a similar role.
  • Previous experience using Infrasys is highly regarded.
  • Current RSA.
  • Current RMLV is advantageous.
  • Flexibility around working across all shifts including nights, weekends & public holidays.
  • Exceptional written and verbal communication skills.
  • Unlimited/Unrestricted work rights in Australia.

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