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2 weeks ago
As a Restaurant Supervisor at MERCURE, you will be responsible for leading a team of professionals to deliver exceptional service to our guests. Reporting to the Food & Beverage Services Manager, you will be accountable for ensuring the smooth operation of the restaurant and conferencing/events.
Key Responsibilities:- Supervise and coordinate the daily operations of the restaurant, including food preparation, service, and maintenance.
- Lead and motivate your team to achieve high standards of customer service and quality.
- Assist the Food & Beverage operations team with day-to-day tasks and projects.
- Manage guest queries and resolve issues in a timely and efficient manner.
- Represent the needs of the team and communicate effectively with colleagues and management.
- Assist with achieving financial targets and contribute to the success of the restaurant.
- Support the training and development of team members to enhance their skills and knowledge.
- Passion for delivering exceptional customer service.
- Supervisory experience in a similar role, preferably in the hospitality industry.
- Proven ability to lead and motivate a team to achieve high standards.
- Strong interpersonal skills, with excellent communication and problem-solving abilities.
- Ability to work a minimum of 38 hours per week across various shifts.
- Holds a valid RSA (Responsible Service of Alcohol) certification in QLD.
We offer a dynamic and supportive work environment, with opportunities for growth and development. As a Restaurant Supervisor, you will be part of a team that is passionate about delivering exceptional service and creating memorable experiences for our guests.
At MERCURE, we value our employees and offer a range of benefits, including:
- Access to our Accor Academy for learning and development.
- Flexibility to balance work and personal life.
- Incredible Accor Heartist benefits, including discounts on food and beverage, accommodation, and more.
- Refer-a-friend bonus and parental leave scheme.
- Access to our Employee Assistance Program.
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