Sydney Water Coordinator Role

6 days ago

Parramatta Park, Queensland, Australia beBeeCustomer Full time $132,305
Job Opportunity: Coordination and Customer Service

The role involves coordinating activities in a high-performing team to collect and reduce aged debt, delivering training to new starters, and addressing knowledge gaps among existing team members.

This is a customer-facing position requiring strong service skills, resilience, and the ability to make a significant impact.

  • Work scheduling and allocation are key responsibilities.
  • Business processes and systems must be monitored and maintained.
  • Excellent communication and training skills are essential.
  • Performance monitoring and reporting are critical aspects of the role.
  • Problem-solving and first-point-of-contact escalations are required.
  • Collaboration with internal and external stakeholders is necessary.

The ideal candidate has relevant tertiary qualifications in business or administration and proven experience in revenue collection, credit control, or financial services in the water or utilities industry.

Key skills include:

  • Strong business acumen with a focus on customer service and relationship management.
  • Excellent communication, negotiation, conflict resolution, and stakeholder management skills.
  • High computer literacy skills and experience with business systems, including MS office suite.
  • Ability to plan, organize, and prioritize tasks effectively, managing challenging conversations with empathy and clarity.
  • Natural problem-solving and solution-providing skills.

Sydney Water offers flexible working arrangements, opportunities for career progression, and a range of benefits, including competitive remuneration, hybrid work environments, continuous professional growth, 24/7 wellbeing support, and more.

Benefits and Support

As a valued member of the team, you will have access to:

  • Competitive remuneration and benefits.
  • Flexible working arrangements and hybrid work environments.
  • Opportunities for career progression and professional growth.
  • 24/7 wellbeing support and resources.

Join a dynamic team that values diversity, equity, inclusion, and individuality, fostering a safe environment where everyone can thrive and shape impactful community projects.

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