Transforming Customer Experiences into Business Growth

5 days ago

Wollongong, New South Wales, Australia beBeeExperience Full time $90,000 - $120,000
Magical Store Experience Lead

Hype DC is a premium sneaker retailer with a curated world-class assortment of sneakers. Our mission is to deliver memorable experiences and operational excellence.

The Role:

As a Magical Store Experience Lead, you will play a critical role in delivering the brand vision, establishing a high-performance culture, creating unforgettable customer moments, and driving business growth.

You will work collaboratively with your Area Manager to drive a people-first culture, maximize sales growth, and accelerate your personal career growth in a leadership role.

Key Responsibilities:

  • Drive team performance by fostering a magical store environment
  • Deliver on brand vision and strategy through seamless omni-channel experiences
  • Earn customer loyalty by providing exceptional service
  • Create a people-first culture and environment by empowering and developing talent
  • Provide coaching, support, and feedback to drive results
  • Recruit and onboard new team members
  • Ensure visual merchandising excellence and a safe working environment

To be successful in this role, you will:

  • Be a team player seeking excellence in Sales, Operations, and Loss Prevention
  • Have experience and passion for delivering best-in-class customer experiences
  • Be a coach who can motivate, inspire, and elevate a large team
  • Have Retail Store Management experience in a fast-paced environment
  • Be motivated and driven with a 'Make it Happen' attitude
  • Think strategically to identify missed opportunities and drive sales and KPIs
  • Effectively manage rosters and achieve wage control

Becoming a Magical Store Experience Lead will challenge and reward you.

Join our journey and become part of a dynamic team that drives retail innovation and excellence.

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