Transformative Customer Experience Specialist

6 days ago

Wollongong, New South Wales, Australia beBeeCustomer Full time $60,000 - $100,000

About Us

We strive to provide a unique approach to customer service, with a focus on delivering exceptional experiences for our clients.

We are looking for an individual who shares our vision and is passionate about providing top-notch support.

This role requires a strong ability to build rapport with customers, understand their needs, and provide personalized solutions.

The ideal candidate will possess excellent communication skills, be able to work in a team environment, and have the ability to adapt to changing priorities.

We offer a range of benefits to support your wellbeing, including health cover, pet insurance, and travel discounts.

Our organization values inclusivity, respect, and empathy, and we strive to create a safe and supportive work environment.

Job Description:

We are seeking a skilled professional to join our team as a Customer Service Officer. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through proactive engagement and personalized support.

Responsibilities:

  • Provide first contact resolution to customer inquiries and complaints
  • Identify and pursue opportunities to up-sell and cross-sell products and services
  • Collaborate with internal stakeholders to resolve complex issues and improve customer satisfaction
  • Maintain accurate records and reports to track customer interactions and sales performance

Requirements:

  • Demonstrated experience in customer-facing roles, preferably in a healthcare or insurance environment
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
  • Proficiency in computer systems and software applications, including CRM platforms and Microsoft Office

Benefits:

  • Up to 50% discount on health cover, pet insurance, and travel discounts
  • Generous parental leave scheme and flexible working arrangements
  • Access to employee assistance programs and mental health resources
  • Ongoing training and development opportunities to enhance your skills and career progression

About You:

We are looking for someone who is passionate about delivering exceptional customer experiences and is committed to ongoing learning and development. If you are a motivated and results-driven individual with a strong desire to succeed, we encourage you to apply for this exciting opportunity.

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