IT Support Manager
1 month ago
Intelligeneer Solution is a leading provider of innovative solutions to local businesses. We are seeking an experienced IT Support Manager to lead our IT support team and provide technical expertise to our clients.
The successful candidate will be responsible for providing technical support for our delivery robot business, including map setup services, troubleshooting, and repair and maintenance of faulty robots. They will also be responsible for providing technical support for our Pospal System clients, including installation, configuration, and ongoing technical support.
The ideal candidate will have a strong background in software, artificial intelligence, and IT support, with over 5 years of experience in a similar role. They will possess excellent communication skills, a customer-oriented attitude, and strong analytical and problem-solving skills.
Key Responsibilities:
Technical Support for Delivery Robot Business:
l Provide map setup services for robot rental clients to ensure accurate navigation and task performance.
l Troubleshoot various issues encountered by clients while using the robots, including operational errors, functionality malfunctions, and more.
l Repair and maintain faulty robots to ensure they return to normal working conditions.
l Offer ongoing technical support, including remote assistance and on-site services, to meet the immediate needs of clients.
Technical Support for Pospal System Clients:
l Install Pospal Systems for ordering system clients, ensuring proper configuration and seamless integration with the Pospal Cash Register System.
l Provide ongoing technical support for the Pospal Systems, including system updates, configuration adjustments, and troubleshooting.
l Ensure clients can efficiently use the Pospal Systems for order-taking, billing, and other operations, improving service efficiency.
Comprehensive Technical Analysis and Diagnosis:
l Conduct comprehensive analysis, evaluation, and diagnosis of technical issues both internally and externally, including installation, maintenance, repair, upgrades, and configuration.
l Focus on resolving technical problems related to desktop devices, software, hardware, printers, internet, email, databases, operating systems, and security systems.
l Excel in troubleshooting skills, capable of quickly identifying and resolving various complex technical issues.
System Troubleshooting and Resolution:
l Assist the team in troubleshooting, diagnosing, testing, and resolving system problems to ensure stable system operation.
l Analyze system logs and error reports in-depth to identify potential root causes and propose effective solutions.
Technical Training and Guidance:
l Develop, implement, and deliver technical training and guidance on application software and operational procedures to enhance employees' skill levels and work efficiency.
l Regularly organize training sessions and workshops to share the latest technical knowledge and best practices, fostering the team's technical growth.
Qualifications:
1. Education experience related to software, artificial intelligence, etc.
2. Possess over 5 years of work experience in IT Support, system settings, artificial intelligence.
3. Ability to diagnose and resolve complex and difficult technical issues.
4. Excellent communication skills and a customer-oriented attitude.
Strong analytical and problem-solving skills
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