IT Support Manager

1 month ago


Acacia Ridge, Queensland, Australia Intelligeneer Solution Full time

Intelligeneer Solution is a leading provider of innovative solutions to local businesses. We are seeking an experienced IT Support Manager to lead our IT support team and provide technical expertise to our clients.

The successful candidate will be responsible for providing technical support for our delivery robot business, including map setup services, troubleshooting, and repair and maintenance of faulty robots. They will also be responsible for providing technical support for our Pospal System clients, including installation, configuration, and ongoing technical support.

The ideal candidate will have a strong background in software, artificial intelligence, and IT support, with over 5 years of experience in a similar role. They will possess excellent communication skills, a customer-oriented attitude, and strong analytical and problem-solving skills.

Key Responsibilities:

Technical Support for Delivery Robot Business:

l Provide map setup services for robot rental clients to ensure accurate navigation and task performance.

l Troubleshoot various issues encountered by clients while using the robots, including operational errors, functionality malfunctions, and more.

l Repair and maintain faulty robots to ensure they return to normal working conditions.

l Offer ongoing technical support, including remote assistance and on-site services, to meet the immediate needs of clients.

Technical Support for Pospal System Clients:

l Install Pospal Systems for ordering system clients, ensuring proper configuration and seamless integration with the Pospal Cash Register System.

l Provide ongoing technical support for the Pospal Systems, including system updates, configuration adjustments, and troubleshooting.

l Ensure clients can efficiently use the Pospal Systems for order-taking, billing, and other operations, improving service efficiency.

Comprehensive Technical Analysis and Diagnosis:

l Conduct comprehensive analysis, evaluation, and diagnosis of technical issues both internally and externally, including installation, maintenance, repair, upgrades, and configuration.

l Focus on resolving technical problems related to desktop devices, software, hardware, printers, internet, email, databases, operating systems, and security systems.

l Excel in troubleshooting skills, capable of quickly identifying and resolving various complex technical issues.

System Troubleshooting and Resolution:

l Assist the team in troubleshooting, diagnosing, testing, and resolving system problems to ensure stable system operation.

l Analyze system logs and error reports in-depth to identify potential root causes and propose effective solutions.

Technical Training and Guidance:

l Develop, implement, and deliver technical training and guidance on application software and operational procedures to enhance employees' skill levels and work efficiency.

l Regularly organize training sessions and workshops to share the latest technical knowledge and best practices, fostering the team's technical growth.

Qualifications:

1. Education experience related to software, artificial intelligence, etc.

2. Possess over 5 years of work experience in IT Support, system settings, artificial intelligence.

3. Ability to diagnose and resolve complex and difficult technical issues.

4. Excellent communication skills and a customer-oriented attitude.

Strong analytical and problem-solving skills



  • Acacia Ridge, Queensland, Australia Richard Jay Full time

    Service Support OfficerBrisbane - Acacia RidgeWe are seeking a highly motivated and energetic individual to join our team as a Service Support Officer.Key Responsibilities:Maintain a high level of coordination between service technicians, administration staff, customers, and clients.Process customer requests for service effectively in a timely manner and...


  • Acacia Ridge, Queensland, Australia Hastings Deering Full time

    About the RoleHastings Deering is seeking an experienced Administrative Support Specialist to join our Eagle Farm office. The successful candidate will provide high-level administrative support to the Sime Darby Berhad (SDB) Executive Manager of HSE Operations and the HSE team.The role involves overseeing travel, accommodation, and entertainment bookings, as...


  • Acacia Ridge, Queensland, Australia Hastings Deering Full time

    About the RoleWe are seeking an experienced Administrative Support Professional to join our team at Hastings Deering in Eagle Farm, QLD.Key ResponsibilitiesProvide administrative support to the Sime Darby Berhad Executive Manager of HSE Operations and the HSE team.Coordinate travel, accommodations, and entertainment for our team.Prepare safety and...


  • Acacia Ridge, Queensland, Australia Richard Jay Full time

    About UsRichard Jay is a family-owned business founded in 1969, providing laundry, warewashing, and chemical dispensing solutions for various industries.We are seeking a highly motivated and energetic Service Support Officer to join our team in Australia.Job ResponsibilitiesMaintain coordination between service technicians, administration staff, customers,...


  • Acacia Ridge, Queensland, Australia Guzman Y Gomez Full time

    **Guzman y Gomez Mexican Kitchen: A Leader in Fast Food Innovation**At Guzman y Gomez Mexican Kitchen, we're passionate about reinventing fast food. Since our founding in 2006, we've been committed to serving the freshest, locally sourced ingredients and bringing the vibrant energy of Mexican culture to Australians across the country.**Job Summary:**As the...


  • Acacia Ridge, Queensland, Australia Linfox Pty Ltd Full time

    Key ResponsibilitiesLinfox Intermodal is seeking a skilled Subcontractor Network Manager to oversee our QLD/NT Subcontractor operations. The successful candidate will play a crucial role in the onboarding, management, and continuous oversight of our subcontractor network for these regions.Key Areas of FocusEfficiently manage the onboarding process for new...


  • Acacia Ridge, Queensland, Australia Richard Jay Full time

    At Richard Jay, we are seeking a highly motivated and energetic Service Support Officer to join our team. As a key member of our service division, you will play a vital role in providing exceptional customer care and ensuring the smooth operation of our laundry solutions.Key Responsibilities:Maintain a high level of coordination between service technicians,...


  • Acacia Ridge, Queensland, Australia Crown Equipment Full time

    About This OpportunityAt Crown Equipment, we're seeking a highly skilled and experienced individual to fill our Field Service Manager position. As a vital member of our Brisbane Service team, you will be responsible for leading a team of site and field technicians, ensuring operational excellence, and driving business growth.Key ResponsibilitiesBusiness...


  • Acacia Ridge, Queensland, Australia Guzman Y Gomez Full time

    Restaurant Operations ManagerGuzman y Gomez Mexican Kitchen is committed to providing a safe and secure environment for our team and guests. As a Restaurant Operations Manager, you will be responsible for supporting the daily management of the restaurant, leading the team through busy service periods, and proactively improving guest experience.Key...


  • Acacia Ridge, Queensland, Australia Linfox Pty Ltd Full time

    Key Responsibilities:Linfox Intermodal seeks a skilled Subcontractor Network Manager to oversee our QLD/NT Subcontractor operations in Acacia Ridge. This role involves onboarding, managing, and continuously monitoring our subcontractor network for these regions to ensure safety, compliance, service excellence, cost-effectiveness, and continuous...


  • Acacia Ridge, Queensland, Australia Crown Equipment Full time

    About the RoleWe are seeking a highly motivated and results-driven individual to join our team as a Warehouse Operations Manager in our Brisbane Service department.This role is responsible for the receipt and dispatch of inventory deliveries, returns of assets to storage, and control of equipment movement to meet Company processes and customer...


  • Acacia Ridge, Queensland, Australia Guzman Y Gomez Full time

    Restaurant Operations Manager Job DescriptionGuzman y Gomez Mexican Kitchen is revolutionizing the fast-food industry with its commitment to serving fresh, locally-sourced ingredients in a vibrant and welcoming environment.Estimated Salary: $60,000 - $80,000 per annumCompany OverviewWe're Australia's only 100% clean fast-food restaurant, dedicated to...


  • Acacia Ridge, Queensland, Australia Crown Equipment Full time

    **About the Role**At Crown Equipment, we are seeking a highly motivated and results-driven individual to fill the position of Warehouse Operations Manager in our Brisbane Service department.This role is responsible for ensuring the smooth receipt and dispatch of inventory, as well as the control of equipment movement, to meet Company processes and customer...


  • Acacia Ridge, Queensland, Australia Guzman Y Gomez Full time

    Guzman y Gomez Mexican Kitchen is Australia's only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. Our mission has always been to reinvent fast-food and bring the incredible energy of Mexican culture to Australians across the country during breakfast,...


  • Acacia Ridge, Queensland, Australia Guzman Y Gomez Full time

    Company OverviewGuzman y Gomez Mexican Kitchen is a leading fast-food restaurant chain in Australia, committed to serving the freshest fast food with the best local ingredients. Our mission is to reinvent fast-food and bring the energy of Mexican culture to Australians.Estimated Salary: $65,000 - $80,000 per annum, depending on experienceJob DescriptionThe...


  • Acacia Ridge, Queensland, Australia BlueScope Full time

    Job OpportunityBlueScope is seeking a Key Account Manager to strengthen relationships with our key customers and drive profitable growth of revenue, margin, and market share for our Distribution sector business.Key ResponsibilitiesStrengthen partnerships with existing customers and identify growth opportunitiesIdentify new customers through sustainable...


  • Acacia Ridge, Queensland, Australia Linfox Pty Ltd Full time

    About the Role">Linfox Intermodal, a leading provider of supply chain solutions, is seeking an experienced Warehouse Operations Manager to oversee the day-to-day operations of their Cross Dock facility in Acacia Ridge, QLD.">This key role involves monitoring and maintaining high standards of safety, service performance, and cost efficiency within the Cross...


  • Acacia Ridge, Queensland, Australia Linfox Full time

    About LinfoxLinfox is a leading logistics company that believes in empowering its employees to shape the future of the industry.Job Description: Freight Fleet Operations ManagerWe are currently seeking a skilled Freight Fleet Operations Manager to join our team. This 12-month fixed-term opportunity will require you to work on-site from Monday to Friday,...


  • Acacia Ridge, Queensland, Australia Crown Equipment Full time

    Role OverviewCrown Equipment, a leading global Materials Handling Equipment company, is seeking an experienced Logistics Operations Manager to join its Brisbane Service department.This role plays a critical part in ensuring the seamless receipt and dispatch of inventory deliveries, returns of assets to storage, and control of equipment movement, aligning...


  • Acacia Ridge, Queensland, Australia Linfox Pty Ltd Full time

    About the RoleWe are seeking a Logistics Operations Manager to join our team based in Acacia Ridge QLD.As a key member of our team, you will be responsible for monitoring safety, service, performance and cost to ensure key customer KPIs are met within the Cross Dock Operation.This is a challenging role that requires strong leadership skills, attention to...