Key Performance Manager

We are seeking a highly skilled Key Performance Manager to lead our performance team and drive client campaigns to success.

This role requires proven experience in managing digital marketing campaigns across various paid media marketing tactics, excellent stakeholder relations skills, and a commitment to staying up-to-date with industry best practices.

• Main Responsibilities
  • Serve as an expert on the client's business, industry, competitors, key drivers, and environment, and identify opportunities for growth.
  • Provide sound reasoning for challenging clients on briefs and suggest alternative approaches that could better meet marketing objectives.
  • Create custom implementation strategies for clients, including optimal weights, placements, and buying parameters.
  • Analyse and evaluate media proposals with limited guidance, using core principles of the buying process, including analysing, and predicting audiences and costs, and tracking and optimising results.
  • Constantly seek ways to improve and enhance schedules to effectively achieve communication goals and cost efficiency.
  • Assess delivery against plan and manage the plan to address shortfalls, if any.
  • Provide post-campaign reports detailing results against planned KPIs, expenditure, communication goals, and campaign effectiveness, including learnings and recommendations for future campaigns.
  • Support the Director in client contract negotiations and evaluate cost, value, and delivery to achieve the best result for clients.
• Client Management
  • Responsible for maximising client retention and growth.
  • Effectively manage client expectations and communicate with them about status updates, resourcing changes and deadlines.
  • Serve as a trusted advisor to clients on media-related matters and provide expert insights on their industry, competitors, and key drivers.
• Team Leadership
  • Manage a team of Performance Executives and Coordinators.
  • Build goals, manage 30-60-90-day plans for Executives and Coordinators.
  • Ensure appropriate leave planning of the team and expectations are set internally and with the client.
  • Work towards achieving zero errors/write offs across Reprise.
  • Create an environment of open communication with the team and keep them informed about changes, updates in policies/procedures etc.
  • Motivate team to exceed client expectations and produce high-quality work.
  • Takes responsibility for team's quality of work and success.
  • Manage workflow and resource allocation in the team effectively.
  • Provide support and guidance to team members to help them learn best practices.
  • Work closely with the Director to manage and develop team members' careers through coaching and feedback.
• Commercial Acumen
  • Take ownership of invoicing responsibilities for the team and promptly address any issues that may arise.
  • Send invoices to the correct client contact in a timely manner and properly file copies of all invoices.
  • Implement accurate financial tracking processes, including PO numbers, MBA trackers, value trackers, etc.
  • Track all pre-bill invoices accurately and consistently.
  • Communicate and resolve financial/billing issues with clients while maintaining strong relationships.

Required Skills and Qualifications:

• Demonstrated experience on Microsoft Suite
• Data Visualisation
• Search/SEM experience
• Stakeholder management skills
• Time Management
• Attention to Detail
• Process-oriented
• Command over communication (written and verbal)
• Efficient – gets work done quickly with accuracy.

About Us:

We offer a dynamic work environment that fosters collaboration, innovation, and growth. Our team is passionate about delivering exceptional results and making a meaningful impact.