Performance Manager

Overview

As a Performance Manager (Search), you'll be a lead of a tight-knit performance search integrating into Kinesso's client search campaigns ensuring they reach their full potential. You would have demonstrated success by managing digital search campaigns across various paid media marketing tactics (SEM), have exceptional client relations skills, and are excited to learn.

Success in this role is defined by-

• Strong collaboration and team management
• Expertise in performance marketing
• Excellent communication skills and a commitment to operational excellence
• A continuous focus on staying up to date with industry best practices
• Strong SEM (SA360) and Social (META, TikTok, LinkedIn, Snap, Pinterest) platform knowledge

Key Responsibilities

• Seeing campaigns through from start to finish, including placement, testing, tracking, working through specifications, reporting, and pacing towards budget
• Understand best practices and processes to maintain a best-in-class paid search product
• Monitor and enable high performance by applying best practices, product adoption and innovative solutions
• In partnership with the Performance Director, contribute to industry-wide thought leadership for your client and identify opportunities for growth
• Stakeholder management — work closely with internal and external stakeholders, building and maintaining strong relationships
• Lead and drive a robust testing framework for your client
• Forecast paid search media metrics against current performance and towards client objectives
• Serve as an expert on the client's business, industry, competitors, key drivers, and environment, and identify growth opportunities
• Maximise client retention and growth
• Effectively manage client expectations and communicate status updates, resourcing changes, and deadlines
• Provide expert insights on media-related matters to clients and their industry
• Lead and manage client meetings and daily WIPs, ensuring campaigns and market updates include action items
• Manage a team of Performance Executives and Coordinators
• Responsible for building goals and 30-60-90-day plans for Executives and Coordinators
• Ensure appropriate leave planning and set expectations internally and with the client
• Work towards achieving zero errors/write-offs across Kinesso
• Foster open communication within the team and keep them informed about policy and procedure changes
• Motivate the team to exceed client expectations and produce high-quality work
• Takes responsibility for the team's quality of work and success
• Manage workflow and resource allocation effectively
• Provide support and guidance to team members to help them learn best practices
• Work closely with the Director to develop team members' careers through coaching and feedback
• Hold career progression meetings and help create development plans
• Handle difficult conversations effectively, view them as opportunities, read situations quickly, and resolve disputes fairly
• Take ownership of invoicing responsibilities for the team and address issues promptly
• Send invoices to the correct client contact and properly file copies of all invoices
• Implement accurate financial tracking processes (PO numbers, MBA trackers, value trackers, etc.)
• Track all pre-bill invoices accurately and consistently
• Communicate and resolve financial/billing issues with clients while maintaining healthy relationships

Key Skills

• Demonstrated experience on Microsoft Suite
• Data Visualization
• Search/SEM experience
• Team management skills
• Time Management
• Attention to Detail
• Process-oriented
• Command over communication (written and verbal)
• Efficient – gets work done quickly with accuracy
• Commercial/business acumen – billing, invoicing, negotiation

Our Benefits

• Work with one of AUS's top #3 Performance Agencies 2021 awarded by Campaign Agency of the Year
• Hybrid working model with opportunities for global transfers and travel
• Industry-leading Paid Parental Leave policy (16 weeks primary / 8 weeks secondary)
• Extra leave days including Birthday Leave, 2 bonus Summer Break Days, 5 bonus annual leave days at year end if annual leave balance is exhausted
• Wellness programs including access to an EAP
• Agency perks, early finish Fridays, culture club, breakfast, health and wellbeing initiatives

Salary ranging from $80,000-$85,000 inclusive of Super.

About KINESSO

KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry.

We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com

Kinesso Australia is an equal opportunity employer and is committed to building a diverse and inclusive workplace. Aboriginal and Torres Strait Islander peoples, members of our LGBTQ+ community, and people with disability are encouraged to apply.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Research, Analyst, and Information Technology

Industries

• Advertising Services

#J-18808-Ljbffr

---