Senior Front Desk Administrator

1 day ago


Gold Coast, Queensland, Australia beBeeCustomerService Full time $100,000 - $130,000
Job Title

We are seeking a seasoned Front Office Manager to join our team in ensuring the smooth operation of the front desk. This key role involves supervising staff, managing day-to-day operations, and directing managers and employees to carry out procedures that ensure an efficient check-in and check-out process.

  • Key Responsibilities:
    • Supporting Management of Front Desk Team:
      • Utilize interpersonal and communication skills to lead, influence, and encourage others.
      • Advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example.
    • Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals:
      • Manage day-to-day operations, ensuring the quality, standards, and meeting the expectations of customers on a daily basis.
      • Develop specific goals and plans to prioritize, organize, and accomplish work.
    • Ensuring Exceptional Customer Service:
      • Provide services that exceed customer satisfaction and retention.
      • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

This role requires excellent communication and leadership skills, as well as the ability to manage multiple tasks and priorities. The successful candidate will work closely with the Front Office Manager to ensure seamless execution of front office operations.



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