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Night Operations Manager

2 months ago

Brisbane, Queensland, Australia Echo Entertainment Group Full time
{"title": "Night Manager", "description": "Lead the Night Shift Team

As a Night Manager at The Star Brisbane, you will be responsible for leading the night shift team and ensuring the delivery of exceptional guest experiences. You will work closely with the Front Office Manager to achieve departmental goals and develop the team's skills and knowledge.

Key Responsibilities
  • Lead the night shift operations, including team training and performance management
  • Investigate guest queries and concerns with a diplomatic and empathetic approach
  • Ensure the delivery of flawless service and product excellence
  • Encourage a positive working relationship across all departments
  • Maintain accurate records of guest and financial details
Requirements
  • Previous leadership experience in hotel management
  • Experience with Opera PMS is advantageous
  • Diploma or degree in hospitality management is advantageous
  • Strong organisation and time management skills
About You

You will be an experienced hotel professional with leadership experience and a passion for delivering exceptional guest experiences. You will be highly motivated and have a collaborative mindset, with a strong understanding of the importance of embedding a positive culture within your team.

As a Night Manager at The Star Brisbane, you will be critical in shaping the success of our hotel operations. You will have a demonstrated understanding of relevant industry regulatory requirements and experience embedding these requirements as part of your ways of working.

What We Offer
  • Complimentary buffet meal on every shift
  • Discounted parking available in the city
  • 30% Discounts across award-winning restaurants and accommodation
  • An organisation that values diversity, teamwork, and being your best self
  • Supportive leadership team
  • Paid Parental leave from Day 1, Secondary Carer's leave also on offer
  • Mental Health and Wellbeing services
  • Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks may be required as part of the recruitment process and ongoing employment for this position.

", "lang_code": "en"}