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Customer Service Representative
2 months ago
About O'Brien Glass Industries Limited
O'Brien Glass Industries Limited is a leading glass specialist operating in 35 countries, serving over 300,000 customers annually. We put our customers at the heart of everything we do, providing 24/7 service, 365 days a year.
About the Role
We are seeking a highly motivated and enthusiastic Customer Service Administrator to deliver exceptional service to our customers. As the first point of contact, this role requires excellent listening, communication, and understanding skills. You will be responsible for:
- Providing first-class service to all customers
- Keeping customers informed of delivery lead times
- Raising job authorities and invoices using our branch computer system
- Following up on quotes, leads, and payments from customers
- Contributing to a positive work environment and supporting the team
Requirements
To be successful in this role, you will need:
- A true passion for delivering customer service excellence
- A confident and engaging approach, with excellent communication skills
- Excellent self-organization and time management skills
- Honesty, accountability, and respect for colleagues and customers
About You
You will have experience in a retail, administration, or customer service role, with the ability to build rapport and deliver exceptional customer service. You will be a valuable addition to our team, contributing to our success and helping to create a positive work environment.
