Customer Service Representative

7 days ago

Salisbury, Australia Helping Hand Full time
About This Role

We are seeking an experienced Customer Service Officer to join our team at Helping Hand. As a key member of our Customer Engagement team, you will be responsible for providing exceptional customer service and support to both potential and existing customers who enquire about our Home Care Services and the Aged Care System.



Key Responsibilities

As a Customer Service Officer, you will:



  • Embrace a customer-first approach at all times to ensure a positive experience for all prospective and existing customers and other internal/external stakeholders.
  • Engage with customers, build rapport, and ensure all customers are getting the best services for their circumstances.
  • Activate referrals by initiating contact with prospective customers and establish a positive connection using the information available on MACG.
  • Log compliments and complaints within the TellTouch system and assist with quality improvement processes.


What You'll Bring

To succeed in this role, you will have:



  • Experience in maintaining and operating in environments where information is of a private and/or confidential nature.
  • Demonstrated proficiencies in Microsoft suite, e.g., Word, Excel, Outlook, and other computer applications, with an ability to learn new software programs.
  • Proven ability to provide an exceptional service experience through building rapport with customers from the initial contact.
  • Valid NDIS Worker Screening clearance or be willing to obtain one.
  • Flexibility to start at 0700 AM and work on rotating rosters from Monday to Friday, including Public Holidays.


Why Helping Hand?

At Helping Hand, we truly care about how you are. We value stability, security, and the well-being of our people. As a valued member of our team, you will enjoy:



  • A warm, friendly work environment that genuinely cares about your wellbeing.
  • Maximised take-home pay through salary packaging.
  • Additional tax-free benefits, including a Meal and Entertainment Card.
  • Prioritised health and wellbeing through discounted private health insurance and an Employee Assistance Program.
  • Access to a Fitness Passport Program and discounted gym memberships.


We welcome and respect the diversity our clients, staff, and volunteers bring. If you are a motivated and caring individual who is passionate about making a difference, we encourage you to apply.

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