Data Driven Customer Experience Specialist

4 days ago

Sydney, New South Wales, Australia beBeeAnalytics Full time $80,000 - $90,000
Customer Experience Role

This position is part of a dedicated team focused on delivering seamless and impactful customer experiences through considered policy development and enhancement, product launches, automation, and strategic initiatives.

The team seeks a data-driven professional with a passion for analytics and customer insights. In this role, you will analyze customer data, surface meaningful insights, and design experiments to enhance the end-to-end customer journey.

  • Drive and manage CX programs – Oversee the planning, coordination, and execution of customer experience initiatives, ensuring programs are delivered on time, aligned to objectives, and effectively communicated across teams.
  • Identify opportunities for improvement – Collaborate with stakeholders to uncover and diagnose the root causes of challenges affecting customer experience.
  • Test and implement solutions – Work cross-functionally to design, test, and implement scalable initiatives that enhance the customer experience.
  • Leverage data for insight – Confidently query and interpret data at the appropriate level of detail, partnering with analytics experts across the organization to drive evidence-based improvements.
  • Engage stakeholders effectively – Act as a strong cross-functional partner by clearly articulating recommendations, trade-offs, and implications of customer experience initiatives.
  • Own BAU work streams – Own and maintain regular reporting processes (e.g. dashboards, performance tracking), ensuring stakeholders have timely and reliable access to customer experience metrics and trends.

The Experience You'll Bring

  • Consulting or in-house strategy / data & analytics experience
  • A true passion for data as advanced analytics skills or SQL are required
  • Strong communication and stakeholder management skills
  • Comfort with ambiguity and vague problem solving
  • Curiosity, a growth mindset and willingness to learn in a fast-paced environment

Preferred Qualifications

  • Proven ability to synthesise complex data into clear, actionable insights that influence business decisions
  • Proven ability to connect customer data with broader business goals, driving measurable outcomes
  • Experience with hypothesis testing is a plus
  • Familiarity with dashboard or data visualisation tools to communicate insights effectively

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