Technical Support Specialist

3 days ago

Coffs Harbour, New South Wales, Australia beBeeFieldServiceTechnician Full time $80,000 - $120,000
Job Title

A Field Service Technician is a crucial role that requires technical expertise, strong communication skills and the ability to work unsupervised. The ideal candidate will be responsible for providing technical support to customers, performing equipment upgrades and repairs, and ensuring compliance with health and safety regulations.

The job involves working closely with service teams and managers to resolve complex technical problems, diagnose faults and deliver customer service that exceeds expectations. As a Field Service Technician, you will be part of a team that works on-site installations, repairs and maintenance, ensuring that all activities meet company and legislative requirements.

  • Key Responsibilities:
  • Provide technical support to customers, including troubleshooting and resolving technical issues.
  • Perform equipment upgrades, modifications and game changes to gaming equipment at customer sites.
  • Installation and removal of all gaming equipment.
  • Investigate and resolve problems, including complex system faults, and perform repair work as required.
  • Routine Preventive Maintenance.
Required Skills and Qualifications
  • Essential Skills:
  • Excellent problem-solving and fault diagnostic skills.
  • Proven interpersonal skills and an ability to work unsupervised.
  • Demonstrate a strong level of technical competencies.
  • Strong interpersonal and communication skills.
  • Demonstrate proficient computer skills.
  • Strong Customer Focus.
  • Ability to obtain and hold all relevant licenses.
Benefits

Aristocrat offers a robust benefits package, including opportunities for global career advancement. We strive to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential.

We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity.

Travel Expectations

This role does not require travel.

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