
Luxury Spa Customer Experience Specialist
1 week ago
About Us
The Star Gold Coast is a one-stop shop for all your needs.
We offer luxurious accommodation, spa facilities, iconic bars, restaurants, and a world-class casino.
Job Description:
We are seeking a passionate and customer-focused Spa Receptionist to deliver exceptional guest experiences in our luxurious Azure Spa.
Your Key Responsibilities Will Include:
- Warmly welcome guests upon arrival and assist with all spa enquiries
- Maximise spa bookings, upselling, rebooking where possible
- Ensure guest profiles are up-to-date and detail changes are promptly updated in our spa software system - Previous experience as a spa receptionist or luxury hotel front desk agent
- Flexible availability including rotational weekend work
- Ability to provide post-treatment advice and assist with retail sales
- A friendly and customer service-oriented individual with the ability to work well in a team environment
What We Offer:
- 30% Discounts across award-winning restaurants and accommodation
- FREE buffet meal with a new menu every day at our employee dining room
- Uniforms prepared and ready for you daily on property
- Lifestyle discounts including gym memberships and laundry services
- Recognition of The Star as an Employer of Choice for Gender Diversity by WGEA
Our Culture:
We are recognised as an Employee of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and have been awarded GOLD status in the Australian Workplace Equality Index (AWEI).
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