Team Leader
1 month ago
About FCM Travel Solutions
FCM Travel Solutions is the business travel partner of choice for large national, multinational, and global corporations. As a leading global corporate travel management company, we strive to deliver exceptional customer experiences and drive business growth.
Team Leader Role
We are seeking a highly skilled Team Leader to join our Canberra-based team. As a Team Leader, you will be responsible for leading with a customer-centric mindset, driving business outcomes, and developing the skills of your team members.
Key Responsibilities
- Develop and implement team and area business plans, key performance indicators, and key business deliverables
- Maintain the financial health of the business and identify opportunities for continuous improvement
- Build and nurture relationships with internal and external customers to drive business growth and retention
- Assess, troubleshoot, and provide solutions to a range of customer scenarios
- Ensure all functions deliver a compelling customer experience to maximize retention and customer satisfaction
Requirements
- Extensive travel industry experience and previous leadership experience in a customer-facing role
- Drive and ambition to achieve and exceed goals, with superior presentation and negotiation skills
- The ability to encourage and support the development of team members, with a high degree of emotional intelligence and sound business acumen
What's In It For You?
- Uncapped incentives and the opportunity to tailor your ideal work-life balance with hybrid arrangements
- Free health and wellness consultations, free financial planning consultations, and award-winning Flight Centre employee benefits
- Global career advancement/travel opportunities, leadership programs, and further education, training, and development
- The opportunity to play an integral role in the growth of the business and travel discounts on flights, hotels, and insurance for you, your family, and friends
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