Digital Transformation Consultant
6 days ago
At Illinois CPA Society, we're revolutionizing the way customers interact with our digital platforms. As we embark on an exciting journey to enhance our Digital Customer Experience, we're seeking a talented and driven Agile Business Analyst - Mobile App to work closely with the business and deliver sharp user stories, manage workshops, and aid in the delivery of this significant piece of work. This role is pivotal in shaping the future of our digital landscape and ensuring an unparalleled customer experience.
Key Responsibilities:
3+ years' of experience as an Agile Business Analyst within the Digital environment, building mobile app solutions, ideally in the travel industry.
Flexible and able to adapt to new ways of working.
Work according to agile methodologies, driving requirements for app development.
Strong understanding and use of modern digital frameworks, including Scrum, Kanban, lean, design thinking, human-centred design, process mapping, flow charting, acceptance testing, and others.
Proven track record in communicating requirements both verbally and through user stories, with logical and clear acceptance criteria that are easily understood by developers, testers, and stakeholders.
Robust stakeholder engagement and management skills (day-to-day interpersonal, structured workshops, etc.).
Comfortable facilitating workshops, presenting at showcases, leading customer journey walkthroughs, and quality reviews with stakeholders of varying seniority.
Able to work with a high degree of autonomy and is proactive with initiative and a bias for the customer and how our consultants can best serve them.
About Us:
We're a dynamic organisation dedicated to revolutionizing the way customers interact with our digital platforms. We're seeking a talented and driven Agile Business Analyst - Mobile App to work closely with the business and deliver sharp user stories, manage workshops, and aid in the delivery of this significant piece of work. This role is pivotal in shaping the future of our digital landscape and ensuring an unparalleled customer experience.
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