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Country Road Concession Manager
2 months ago
About the Role:
Country Road Group is seeking a highly skilled and motivated Concession Manager to join our team. As a Concession Manager, you will be responsible for leading a team of sales associates to deliver exceptional customer service and drive sales growth in our concession locations within Myer.
Key Responsibilities:
- Use available data and reports to identify key insights and make informed decisions for the business and the customer.
- Coach and provide regular feedback to your team on understanding our products and how to be customer-led for the purpose of delivering an exceptional store experience.
- Lead the team to deliver store operations excellence through effective stock management and loss prevention activities.
- Attract, engage, and retain talent, building team capability and strong succession planning for the success of your store and the Group.
- Actively maintain a safe place to work for team members and everyone who visits our store with a focus on promoting wellbeing.
- Build and maintain the store roster, ensuring the roster is compliant and balances the needs of the customer and team.
- Understand the brand and business strategy and communicate to the team their part to play in delivering.
- Role model CRG values to create and consistently build a team experience that encourages learning, ownership, and shared success.
Requirements:
- A genuine desire to be part of the Country Road Group and alignment with our CRG Values.
- Demonstrates a passion for fashion with a professional personal presentation.
- Strong leadership skills in delivering an exceptional customer and team experience.
- Ability to manage budgets, interpreting financial reports, and generating efficient rosters.
- Experience managing the performance, productivity, training, and development of a team.
- Ability to build and maintain customer relationships by delivering exceptional customer service.
About Country Road Group:
Country Road inspires modern Australian living every day. An icon since 1974, the brand is famous for its effortless style and quality designs that are made to last. Recognised as a leading responsible retailer, Country Road is proud to support local partnerships with Australian farmers, manufacturers, and First Nations communities.
The brand is renowned for championing industry-leading initiatives and was the first Australian fashion retailer to partner with Oritain to scientifically verify fibre origin, the Green Building Council to target best practice store design, and the Good Cashmere Standard by Ab TF to support responsible cashmere production.
Country Road is committed to embedding sustainability into its business by improving traceability through its supply chain, working with suppliers that uphold high environmental standards, and maintaining responsible sourcing strategies for key raw materials.
