Fraud Investigator

2 weeks ago

Bendigo, Victoria, Australia beBeeCustomerSatisfaction Full time $80,000 - $124,999
**Investigative Analyst Role**

You'll be part of a dynamic team, investigating and resolving customer direct queries regarding fraudulent activities.

This role involves collecting, analyzing, and compiling evidence to ensure customer satisfaction and maintain confidentiality.

You'll have the opportunity to work independently, managing ambiguity and varied workloads and priorities, making informed decisions.

Key responsibilities include:

  • Investigating and responding to inbound calls from customers who may have been scammed.
  • Collecting, analyzing, and compiling evidence to resolve customer direct queries regarding fraud.

**About Our Team**

We're committed to providing our customers with an exceptional experience. We offer ongoing development opportunities, flexible work arrangements, and a supportive environment.

Our purpose is to deliver a range of benefits that cater to diverse needs, including:

  • Personal growth and development.
  • Work-life balance and flexibility.
  • Collaborative teamwork and support.

**What You Can Expect**

As an Investigative Analyst, you'll have the autonomy to manage your workload, prioritize tasks, and make sound decisions. This role offers a challenging yet rewarding experience, allowing you to grow professionally and contribute to the success of our organization.

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