Customer Fraud

6 days ago

Bendigo, Australia Bendigo and Adelaide Bank Full time

Customer Fraud & Scam Protection Investigator | Alerts Team - Permanent, full time, weekend shifts

Closing date: 23 October

We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.

**It starts here. With Bendigo Bank... and you.**

Join our dedicated **Customer Fraud & Scam Protection** team which delivers leading financial crime operational services to the Bendigo and Adelaide Bank Group protecting the bank, our customers and the communities we serve.

As a **Customer Fraud Protection Investigator** you'll make an impact by:

- Being part of the **Alerts** team, where you will investigate customer-direct and alert-driven fraud and scam activities.
- Investigating Financial Crime activities generated by detection systems and / or notification reports and collecting, analysing and compiling evidence as required

Position description: Customer Fraud Scam Protection Investigator PD.pdf

This is a **permanent full time** opportunity **,** which can be based in our Bendigo, Adelaide or Docklands.

The roster will include **at least 1 weekend (Saturday and Sunday)** shifts per fortnight. Penalty rates are included for afternoon, evening and weekend shifts.

We offer flexible work options that put our people first, and a hybrid model of two days in a corporate office per week.

**What you'll bring to the role**

To succeed in this role, we'd love you to have:

- Minimum 2+ years' experience in a similar Financial Crime Risk role within Banking & Financial organisation - ideally Fraud & Scam Investigator.
- Strong analytical skills and the ability to disseminate complex information and make informed and quick decisions.
- Sound knowledge of banking systems, products, services and procedures
- Exceptional attention to detail
- Customer service experience, ideally over the phone, and with a diverse spectrum of people
- Well-developed written and oral communication skills and the ability to maintain a high level of confidentiality and discretion.
- Strengths in working independently, managing ambiguity and varied workloads and priorities.
- Strong work ethic, demonstrated through team work, taking ownership and commitment to outstanding customer experience

Qualifications highly advantageous:

- Bachelor, Diploma or Certification in Investigations/Cyber/Criminology (relevant field)
- AML/ACAMS/CAMS certification

**So, why work for us?**

Want big impact that matters? Here, you'll know your work directly benefits the customers and communities we all serve.

You'll also get access to a great range of benefits, including:

- Flexibility means different things for different people. Whether it's hybrid work, flexible hours, a compressed work week, job-sharing or something different, our flexible work options are designed to put people first
- Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
- Opportunities to take your learning to the next level through our corporate university 'BEN U' or at an external provider of your choice

Still in two minds?

**We're making better, bigger. And we'll get there with you.**

Now's the time to set your sights even higher - on the future you and the future career you deserve.

Job ID hWH6uBh6lADA

  • Customer Fraud

    2 weeks ago

    Bendigo, Victoria, Australia Bendigo And Adelaide Bank Full time

    Customer Fraud & Scam Protection Investigator - Response Team**Your new role with Bendigo Bank is just a few clicks away.**Position description: PD - Customer Fraud & Scam Protection Investigator.pdfClosing date: Sunday 2nd JuneJoin our wonderful **Customer Fraud & Scam Protection** team which delivers leading financial crime operational services to the...

  • Customer Fraud

    2 weeks ago

    Bendigo, Victoria, Australia Bendigo & Adelaide Bank Full time

    **Your new role with Bendigo Bank is just a few clicks away.**Position description: PD - Customer Fraud & Scam Protection Investigator.pdfClosing date: Sunday 2nd JuneJoin our wonderful **Customer Fraud & Scam Protection** team which delivers leading financial crime operational services to the Bendigo and Adelaide Bank Group in the areas of Response,...

  • Customer Fraud

    2 weeks ago

    Bendigo, Australia Bendigo and Adelaide Bank Full time

    Customer Fraud & Scam Protection Investigator - Response Team **Your new role with Bendigo Bank is just a few clicks away.** Position description: PD - Customer Fraud & Scam Protection Investigator.pdf Closing date: Sunday 2nd June Join our wonderful **Customer Fraud & Scam Protection** team which delivers leading financial crime operational services to...

  • Fraud Investigator

    2 weeks ago

    Bendigo, Victoria, Australia beBeeCustomerSatisfaction Full time $80,000 - $124,999

    **Investigative Analyst Role**You'll be part of a dynamic team, investigating and resolving customer direct queries regarding fraudulent activities.This role involves collecting, analyzing, and compiling evidence to ensure customer satisfaction and maintain confidentiality.You'll have the opportunity to work independently, managing ambiguity and varied...

  • Team Leader Scams

    2 weeks ago

    Bendigo, Australia Bendigo & Adelaide Bank Full time

    We have a clear strategy and important work in place to become Australia's bank of choice. About the team and role Group Financial Crime Risk helps to protect the Bank, our customers and the communities we serve from the impacts of financial crime. An integrated department in Group Risk, the function helps to design, oversee, deliver and champion the...

  • Team Leader Scams

    2 weeks ago

    Bendigo, Victoria, Australia Bendigo & Adelaide Bank Full time

    We have a clear strategy and important work in place to become Australia's bank of choice.About the team and roleGroup Financial Crime Risk helps to protect the Bank, our customers and the communities we serve from the impacts of financial crime. An integrated department in Group Risk, the function helps to design, oversee, deliver and champion the...

  • Combatting Financial Crime Professional

    2 weeks ago

    Bendigo, Victoria, Australia beBeeFraud Full time $89,000 - $103,250

    Job Title: Anti-Financial Crime SpecialistWe are seeking a skilled and experienced professional to join our team as an Anti-Financial Crime Specialist. The ideal candidate will have a genuine interest in developing a career in financial crime detection and investigation, with a passion for ensuring customer satisfaction.The successful applicant will have...

  • Domestic Assistant

    1 week ago

    Bendigo, Victoria, Australia Provide Community Full time

    Main area Bank Grade NHS AfC: Band 2 Contract Bank Hours Flexible working - 0.Job ref 828-Providebank929Employer Provide CIC Employer type NHS Site St Peters Hospital Town Maldon Salary £12.51 per hour Salary period Hourly Closing 14/09/ :59Job OverviewWe are looking for domestic assistants to join us on bank across our community hospital in Maldon.Hours...

  • Domestic Assistant

    1 week ago

    Bendigo, Victoria, Australia Provide Community Full time

    Main area Bank Grade NHS Af C: Band 2 Contract Bank Hours Flexible working - 0.Job ref 828-Providebank929 Employer Provide CIC Employer type NHS Site St Peters Hospital Town Maldon Salary £12.51 per hour Salary period Hourly Closing 14/09/2025 23:59 Job Overview We are looking for domestic assistants to join us on bank across our community hospital in...

  • Financial Crime Risk

    2 weeks ago

    Bendigo, Victoria, Australia Bendigo & Adelaide Bank Full time

    Do more, dream more, become more. Welcome to Bendigo.**About Bendigo Bank**With over 7,000 employees, we are Australian's most trusted retail bank, our purpose is - 'to feed into the prosperity of our customers and communities, not off it'. We are one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the...