Customer Fraud

2 weeks ago

Bendigo, Australia Bendigo and Adelaide Bank Full time

Customer Fraud & Scam Protection Investigator - Response Team

**Your new role with Bendigo Bank is just a few clicks away.**

Position description: PD - Customer Fraud & Scam Protection Investigator.pdf

Closing date: Sunday 2nd June

Join our wonderful **Customer Fraud & Scam Protection** team which delivers leading financial crime operational services to the Bendigo and Adelaide Bank Group in the areas of Response, Customer, Application and Card Fraud activities.

You bring to this role a genuine interest in developing a career in Financial Crimes detection and investigation, and a passion for ensuring the customer has a great experience.

Your prior experience has given you sound knowledge of banking systems, products, services and procedures. With customer service experience, ideally over the phone, you can deal with a diverse spectrum of people, have well-developed written and oral communication skills and are able to maintain a high level of confidentiality and discretion.

You are highly motivated, able to work independently, managing ambiguity and varied workloads and priorities. You have strong analytical skills and the ability to disseminate complex information and make informed and quick decisions.

As a **Customer Fraud Protection Investigator** you'll get to:

- Be part of the **Response** team, where you will receive and respond to inbound calls from customers who may have been scammed.
- Investigate and resolve customer direct queries regarding fraud and scam activities
- Collect, analyse and compile evidence
- Have the opportunity to pick up additional Afternoon shift hours at times, with the associated penalty rates

**About Bendigo Bank**

With over 7,000 employees, we are Australian's most trusted retail bank, our purpose is - 'to feed into the prosperity of our customers and communities, not off it'. We are one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

**Our perks and benefits**:
Belong to a wonderful team of people. Know how we know they're great to work with? They told us Great benefits, work life balance, and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
- We know the last few years have been rough, so we have partnered with **Sonder** as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

**Still in two minds?**

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay:

We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.

Job ID QR3USJJsrhRe

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