Operations Director

2 weeks ago

Melbourne, Victoria, Australia The Reject Shop Full time

The Reject Shop is a leading Australian Discount Variety retailer with over 390 stores nationally. We pride ourselves on our supportive team culture and customer-centric approach, delivering the best value and variety possible.

As an Operations Manager, you will play a pivotal role in our Central Operations team, supporting our Store Network. Your primary focus will be on delivering the Operations KPI scorecard, managing operational activities, and driving continuous improvement. You will utilize data to develop timely reporting and actions to drive continuous improvement across the store operations team.

Key Responsibilities:

  • Operational Analysis and Trending: Provide timely and beneficial trending analysis that drives commercial outcomes, relevant to the KPIs.
  • Operational Reporting: Build and continually update reporting suite to match operational requirements and support delivery of KPI's and process compliance.
  • Continuous Improvement: Consider all store and central operations processes with a critical lens for process improvement.
  • Operational Activity: Manage Operational activity and ways of working, as per the store Activity Planner. Be a key collaborator on operational activity and impact, working across Store Support Centre functions as a voice for stores.
  • Store Stock Process: Collaborate with Loss Prevention to manage the Stocktake process end to end.

The ideal candidate will have:

  • Experience in a retail environment of 5+ Years
  • Strong analytical skills
  • Microsoft Office suite and technical skills
  • Relationship management skills
  • Technical writing ability
  • Ability to work with diverse groups
  • Being proactive in identifying development needs
  • Customer service orientation
  • Results-focused
  • A person of high integrity with a passion for excellence

Perks and Benefits of working at The Reject Shop:

  • Opportunities for further learning and career growth
  • Thrive – Early access to your pay
  • 100% Australian-owned and operated company
  • Warm, friendly, and supportive work environment
  • To work with an established company where your hard work is recognized
  • A fun and fast-paced working environment where every day is different

We are seeking a skilled Operations Manager to join our Central Operations team, supporting our Store Network. If you have a passion for delivering operational excellence and driving continuous improvement, we encourage you to apply.

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