Information Delivery Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCommunication Full time $45,000 - $75,000
Visitor Information Officer

We are seeking an experienced Visitor Information Officer to join our team at the Warragamba Dam Visitor Centre. As a Visitor Information Officer, you will be responsible for providing quality customer service and supporting the day-to-day operation of the visitor centre.

Job Description

The successful candidate will have experience in interacting and engaging with the community in a customer service or education environment. You will provide information to individuals and groups across diverse cultural backgrounds and ages, and work with minimal supervision in a high-volume visitor environment.

You will also be responsible for facilitating and encouraging visitor engagement in learning opportunities, assisting visitors to interpret exhibitions, displays, and publications, and delivering informal talks with individuals and groups from diverse age ranges and cultural backgrounds.

In addition, you will support the delivery of WaterNSW's visitor and education programs by providing feedback on trends in visitor interests and needs, advice on potential improvements to exhibitions resources, maintaining statistical records, and safe storage, handling, and re-ordering of stock.

Required Skills and Qualifications
  • Experience in responding appropriately to public enquiries and providing information to individuals and groups across diverse cultural backgrounds and ages.
  • Ability to work with minimal supervision in a high-volume visitor environment and respond to changing workloads.
  • Demonstrated high-level interpersonal, verbal, and written communication skills, including negotiation and conflict resolution skills.
  • Current Drivers Licence, First Aid certificate (or willingness to obtain one), NSW Working with children check clearance (or willingness to obtain one).
Benefits

We offer a range of benefits, including access to benefits as per the Enterprise Agreement, professional development and growth opportunities, and ordinary hourly rate at $50.51 base (inclusive of 25% casual loading) + superannuation.

Others

No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public.

WaterNSW operates the state's dams, capturing and storing water, and then supplying it ready for distribution - for the environment, agriculture, industry, and the community.

We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women.

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