Insurance Operations Specialist

4 weeks ago


Sydney, New South Wales, Australia Marsh McLennan Full time

This is an exciting opportunity to join Marsh McLennan, a leading company in Australia. As an Insurance Operations Specialist, you will be based in our Sydney office and work closely with the EH&B – Operations team.

As a hybrid role, you will spend at least three days a week in the office. Your responsibilities will include supporting Employee Health & Benefits colleagues and clients in all aspects of administration and technical support. This will involve responding to insurance transaction queries across the insurance life cycle, ensuring timely and accurate processing of client/member transactions, and maintaining up-to-date records on all clients/members.

You will also be responsible for drafting policy wordings, endorsements, and renewal reports, as well as assisting with client/member reporting, end-of-month reconciliations, and following up on outstanding documentation. Additionally, you will suggest improvements to business processes and identify system enhancement opportunities for automation.

To succeed in this role, you will need:

  • High School Certificate or equivalent
  • Minimum Tier 1 ANZIIF Broking License
  • At least 2-3 years of experience in a similar client service/operational role, preferably in an insurance or life-related field

You should have excellent verbal and written communication skills, strong administration and organizational skills, with proficiency in Microsoft Office Suite. You should also be able to work under pressure, manage time effectively, and meet deadlines.

We estimate the salary for this role to be around $85,000 - $110,000 per annum, depending on your level of experience and qualifications.

If you are looking for a challenging and rewarding career in insurance operations, we encourage you to apply for this role. Please note that we do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.



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