Senior Guest Experience Manager

3 days ago

Mission Beach, Australia beBeeCustomerService Full time $65,000 - $85,000

Unlock the Possibilities of a Career in Front Office Supervision

At our dynamic organization, we pride ourselves on delivering exceptional vacation experiences to millions of travelers worldwide. As a Front Office Supervisor, you will play a vital role in ensuring that every guest has an unforgettable stay.

Key Responsibilities:

  • Greet and register owners and guests, providing information on local attractions and managing guest issues with professionalism and care.
  • Lead and develop a team to promote high levels of customer service, driving sales and revenue through excellent communication skills, active listening, and a positive attitude.

What We Offer:

  • A value-driven organization committed to growth and development, offering opportunities for professional growth and a collaborative work environment.
  • Discounted hotel stays across the world, perfect for exploring new destinations and relaxing with family and friends.
  • Subsidized private health insurance after a probation period, ensuring your well-being is prioritized.
  • Professional development funding to help you advance your career and achieve your goals.

Qualifications:

  • Proven experience in a front office department at a supervisory level, demonstrating leadership skills and expertise.
  • Knowledge of hotel property management systems, such as Opera, to streamline operations and enhance guest satisfaction.
  • Excellent written, verbal, and active listening skills, enabling effective communication with colleagues and guests.
  • An organized approach, ability to multitask, and attention to detail to manage multiple responsibilities and meet deadlines.
  • A positive attitude, enthusiasm, and passion for delivering exceptional customer service, creating memorable experiences for every guest.
  • Exceptional time management skills and ability to work under pressure, maintaining composure in fast-paced environments.

Join Our Global Team:

We celebrate individuality, foster a culture of inclusion, and support each other's growth and success. Join us and build a career where memories start with you.

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