Guest Experience Host

2 weeks ago

Broadbeach, Australia Travel + Leisure Co. Full time

**We Put the World on Vacation**

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**We Put the World on Vacation**
At Accor Vacation Club, part of Travel + Leisure, our mission is simple**:to put the world on vacation**. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

**About the Role**:
Join our team as a Guest Experience Host, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.

**What You Will Be Doing as the Guest Experience Host**:

- **Sales Appointment Generation**: Schedule onsite guests for Member Updates or Club presentations during their stay.
- **Performance Targets**: Meet monthly tour budgets and other key performance indicators.
- **Tour Generation**: Assist in ensuring prospects meet the Company's tour qualification specifications.
- **Front Desk Operations**: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
- **Guest Assistance**: Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.

**What's In It For You**:

- **Skills Development**: Build your skills and expertise to reach your full potential and achieve your personal goals.
- **Exclusive Perks**: Unlock exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.
- **Continuous Learning**: Gain full access to Accor's learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.
- **Recognition and Rewards**: Benefit from personalised reward and recognition programs, celebrating your contributions to our team's success.
- **Vibrant Environment**: Work in a dynamic and supportive environment that values diversity and inclusion.

**Your Skills and Experience Include**:

- Excellent communication skills (verbal & written).
- Exceptional customer service and problem-solving skills.
- Knowledge of sales techniques and ability to build rapport with strong resilience.
- Computer literate; previous PMS experience is a plus.
- Positive attitude, determination, and results-driven approach.

**Where Memories Start with You**

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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