Customer Support Specialist

4 days ago

Brisbane, Queensland, Australia Sikorsky Australia Full time
About the Role

We are seeking a highly skilled Customer Support Specialist to join our team in Enoggera, QLD.

As a key member of our UH-60M Black Hawk team, you will be responsible for delivering project management support and administrative services to ensure effective service delivery outcomes.

You will analyse and respond to customer enquiries on a wide range of matters, providing timely, accurate, and consistent advice and information on services as per organisational processes and standards.

Key Responsibilities:

  • Deliver project management support and/or administrative services to ensure effective service delivery outcomes.
  • Analyse and respond to customer enquiries on a wide range of matters.
  • Manage the flow of information, seek clarification, and provide advice and responses to ensure prompt resolution of issues.
  • Analyse and maintain records and databases, complying with service delivery systems and processes.
  • Collect and compile information, prepare documentation, and correspondence in line with quality and organisational requirements.

About You:

To be successful in this role, you will demonstrate:

  • Substantial customer relations skills and ability to build and maintain relationships and manage customer expectations.
  • Tertiary qualifications from an accredited tertiary institution in a related Aircraft Maintenance Engineering (AME) discipline, or equivalent experience/combined education.
  • Strong communication skills with the ability to develop and articulate a detailed understanding of products and services in a technical environment.
  • Substantial experience working within an engineering or technical project environment (preferably within the defence industry).
  • Substantial experience dealing effectively with individuals from various backgrounds and positions to achieve desired results and to maintain a high level of customer confidence.

What We Offer:

  • Competitive remuneration
  • Options for genuine work/life flexibility
  • Membership to Destination Discounts
  • Annual flu vaccinations
  • Salary packaging for car leasing

Equal Opportunity Statement:

Lockheed Martin supports Equal Employment Opportunity and Diversity in the workplace by creating a place of employment that is, harassment-free, diverse, fair, ethical, inclusive, and values the contribution of all its employees.

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