Senior IT Specialist

2 weeks ago

Cleveland, Queensland, Australia beBeeInformation Full time US$88,421 - US$120,350
Job Overview

The ideal candidate will serve as an Information Technology (IT) expert with advanced knowledge in administering and supporting Citrix/VDI technologies.

  • Provides technical guidance, analysis, advice, and troubleshooting/problem resolution on a wide range of operational problems involving enterprise IT services that impact enterprise operations in support of Citrix/VDI.

The position will involve managing Enterprise Citrix Server Farms on a virtual platform via VMware, provisioning software/appliances, performing installation, configuration, maintenance, and support of servers in a Citrix XenApp and XenDesktop environment.

Key Responsibilities include:

  1. Reviewing performance metrics of VDI Farm infrastructure to ensure availability of resources for external or remote users and internal users making server adjustments to improve that availability.
  2. Researching and analyzing Citrix/VDI IT methods, techniques, and procedures to determine overall effectiveness and make recommendations to leadership to improve organizational efficiency.
  3. Providing tier 3 level enterprise support for Citrix/VDI Applications, Remote and Tool Support Branch for both Non-Secure Internet Protocol Router Network (NIPRNET) and the Secure Internet Protocol Router Network (SIPRNET).
  4. Receiving trouble calls from end-users, providing all Tier III support to include trouble-shooting or diagnostic routines and procedures, assessing the problem, determining actions necessary to resolve the problem, and taking those actions.

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