Dedicated Customer Service Advocate

4 days ago

Canberra, ACT, Australia beBeeCustomer Full time $90,000 - $110,000

Job Description:

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At our organisation, we strive to make a positive impact on the lives of individuals accessing aged care or disability services. Our mission is to efficiently manage financial transactions through an online service, ensuring seamless interactions for all stakeholders.

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Key Responsibilities:

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We are seeking a highly motivated and empathetic individual with exceptional communication skills to join our team as a Customer Engagement Officer. The successful candidate will be responsible for:

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• Proactively servicing customers by managing their NDIS Plan payments, supporting allowable expenditures, and reimbursements.

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• Building strong relationships with Support Coordinators and service providers to facilitate smooth payment processes.

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• Providing exceptional customer service and support to ensure customer satisfaction.

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Requirements:

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The ideal candidate will possess:

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• Exceptional communication and interpersonal skills.

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• Empathy for customers and a passion for delivering outstanding customer experiences.

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• Strong initiative and ability to automate manual processes.

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• Australian citizenship.

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What We Offer:

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As a valued member of our team, you can expect:

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• A flexible work environment that promotes work-life balance.

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• Genuine career opportunities for growth and development.

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• A company that values innovation and strives to improve the lives of our clients.

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