Guest Experience Specialist

3 weeks ago

Brisbane, Queensland, Australia Indie Campers Full time

About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Rental Service Agent at Indie Campers. As the face of our company, you'll be responsible for delivering exceptional guest service, maintaining our fleet of campervans, and ensuring the smooth operation of our depot.

Key Responsibilities

  • Handle incoming reservations, welcome guests, and manage check-ins and check-outs;
  • Prepare and clean our campervans to the highest standards;
  • Maintain our campervans in top condition, monitor maintenance needs, and perform repairs;
  • Register guests, manage stock, and process payments;
  • Handle customer complaints and troubleshoot emergencies.

Requirements

  • You're a travel enthusiast with excellent communication skills and experience in Tourism, Hospitality, Retail, or Rent-a-car;
  • You're eligible to work in Australia, hold a valid driver's licence, and feel confident driving a campervan;
  • You're available to work weekends and public holidays;
  • You're a responsible and organized individual who takes pride in their work;
  • You're skilled at problem-solving and enjoy working in a fast-paced environment.

About Indie Campers

  • We're a young, innovative, and fast-growing company that offers career development opportunities;
  • We provide continuous training and coaching to help you grow in your role;
  • We offer a competitive compensation package, including Performance and Referral Bonuses;
  • We provide free road trips to experience our products firsthand;
  • We're committed to making a difference in the lives of our guests and employees.

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