Administrative Coordinator

3 weeks ago


Fairy Meadow, New South Wales, Australia O'Brien Plumbing Full time
Office Administrator

O'Brien Plumbing is seeking a highly organized and detail-oriented Office Administrator to join our team. As a key member of our administrative team, you will be responsible for providing exceptional support to our plumbing operations.

Key Responsibilities:
  • Administrative Support: Manage day-to-day office operations, including answering phone calls and responding to emails.
  • Scheduling and Coordination: Organize and schedule plumbing appointments, and communicate job details with both clients and the plumbing team.
  • Customer Service: Act as the first point of contact for customer inquiries, providing friendly and efficient service.
  • Data Entry: Accurately maintain client records, job sheets, and company documentation using Simpro management software.
  • Payments: Process customer payments.
  • Inventory Management: Assist in ordering and tracking plumbing materials to ensure availability.
  • Compliance and Documentation: Maintain and file compliance documents, safety records, and licenses in line with industry regulations.
  • Reporting: Assist in preparing job progress reports, and other key administrative documents as needed.
  • Team Support: Provide administrative support to management and assist in coordinating with the plumbing team to ensure jobs run smoothly.
  • Simpro Management: Use Simpro software to manage job scheduling, track project progress, create quotes and invoices, and monitor overall business operations.
  • General Office Duties: Maintain a clean and organized office environment, and undertake any additional tasks as directed.
Key Skills & Qualifications:
  • Strong Communication and Customer Service Skills: Provide exceptional service to clients and internal stakeholders.
  • Proficiency in Microsoft Office: Utilize Microsoft Office to manage administrative tasks and maintain accurate records.
  • Experience with Simpro or Similar Business Management Software: Highly desirable, but not essential.
  • Ability to Prioritize Tasks and Manage Time Effectively: Manage multiple tasks and deadlines to ensure seamless office operations.
  • Attention to Detail and High Level of Accuracy in Data Entry: Maintain accurate records and data to ensure efficient business operations.
  • Ability to Work Both Independently and as Part of a Team: Collaborate with the plumbing team to ensure jobs run smoothly.
  • Prior Experience in a Similar Administrative Role: Advantageous, but not essential.


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