Customer Service Problem Solver
1 week ago
As a problem solver, you will play a key role in providing exceptional customer service and technical expertise to our clients. This is an exciting opportunity to join a team of experts who are passionate about making a difference.
Key Responsibilities- Provide ongoing support to customers to increase usability.
- Collaborate with internal teams to identify and resolve complex technical issues.
- Develop and maintain up-to-date knowledge articles and configuration documentation to ensure seamless customer experience.
- Excellent verbal and written communication skills with the ability to interact professionally with diverse stakeholders.
- Ability to meet and exceed KPIs while maintaining high attention to detail and strong problem-solving skills.
- 12 months contact centre or high volume customer service experience.
We are a global organisation dedicated to delivering smart software and cloud services that improve outcomes for citizens. We value diversity, inclusivity, and work-life balance.
Why Choose Us?- Opportunities for career growth and development.
- Inclusive and welcoming work environment.
- Focus on learning and professional development.
- Giving culture with benefits like flexible leave arrangements.
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