Workplace Problem Solver

1 week ago

Perth, Western Australia beBeeSupport Full time $60,000 - $80,000
Customer Support Expert

Solv is owned by a leader in Environmental Health and Safety (EHS) and workforce development software, training and compliance solutions.Solv delivers simple, secure and effective online systems that make it easier for businesses to manage their workplace health, safety, injury and claims information.
We're seeking a motivated and customer-focused expert, to join our team.This role is all about problem solving and ensuring our customers' satisfaction, making it an ideal opportunity for those with excellent communication and interpersonal skills.

Key Responsibilities
  • Manage a high volume of tickets in an online support system (Salesforce)
  • Provide clear responses and expert advice to support requests whilst maintaining high standards of support
  • Investigate and undertake testing where required, and/or liaise internally with product specialists
  • See matters through to resolution and go beyond when providing guidance and solutions to our customers
  • Facilitate product training (via Zoom webinar)
  • Support team members with ad-hoc or administrative tasks
Required Skills and Qualifications
  • 1-2 years' experience within a fast-paced customer support role, ideally in SaaS
  • Strong communication skills and a genuine desire to help people
  • The ability to explain technical solutions in a non-technical way and vice versa
  • Comfortable using support tools (e.g. Salesforce, Zoho or similar)
  • Tech-savvy and quick to learn new systems
What's in it for you?
  • Access to a confidential and free EAP Service (Employee Assistance Program)
  • Paid Parental Leave
  • Birthday Bonus Day - A day of paid leave for your birthday
  • Access to FlareHR Employee Benefits & Discounts, including Novated Leasing
  • Tuition Reimbursement - We are constantly looking to foster development and growth which is why we support eligible employees with education expenses.
  • Volunteer Leave - We believe in giving back and supporting activities that serve the community which is why our employee's are entitled to 16 hours of volunteer leave per year to support causes that align with our mission 'Connection Workplace Safety, Compliance and Employee Development'
  • Free skin checks & flu shots
  • A flexible working environment
  • A collaborative and supportive team-based environment

  • Analytical Problem Solver

    13 hours ago

    Perth, Western Australia beBeeDataDriven Full time $100,000 - $120,000

    Job Opportunity:A skilled problem-solver is sought to delve into data, identify trends, issues and root causes of inefficient cost inefficiencies.Key responsibilities will include conducting in-depth investigations, providing valuable insights into systems and processes, and pinpointing opportunities for improvement.The ideal candidate will have a keen eye...

  • Customer Service Problem Solver

    5 days ago

    Perth, Western Australia beBeeExpert Full time $45,000 - $75,000

    About the RoleAs a problem solver, you will play a key role in providing exceptional customer service and technical expertise to our clients. This is an exciting opportunity to join a team of experts who are passionate about making a difference.Key ResponsibilitiesProvide ongoing support to customers to increase usability.Collaborate with internal teams to...

  • Creative Problem Solver Opportunity

    3 days ago

    Perth, Western Australia beBeeProblemSolver Full time $80,000 - $130,000

    Job SummaryA leading engineering and advisory company is seeking a talented problem solver to join their team. As an engineer, you will have the opportunity to work on high-impact projects across various sectors, including energy, resources, industrial, defence, municipal water, utilities, buildings, transport, and more.Our engineers are passionate about...

  • Technical Problem Solver

    2 weeks ago

    Perth, Western Australia beBeeSupport Full time $80,000 - $105,000

    Job Role OverviewThe position of IST Support Analyst plays a pivotal role within the Information Systems and Technology team, which comprises IT and Operational Technology.This role involves providing technical support to end-users, managing incidents, and collaborating with the IT team to improve operations.Responsibilities include answering calls and...

  • Executive Problem Solver

    5 days ago

    Perth, Western Australia beBeeBusiness Full time $120,000 - $160,000

    Are you a forward-thinking professional with expertise in strategic problem-solving?We are seeking a dynamic Business Consultant to join our team based in Perth.About the OpportunityThis role offers the chance to make a significant impact on industries and drive innovation by developing strategic solutions for diverse challenges. You will be part of a...

  • Systematic Problem Solver

    6 days ago

    Perth, Western Australia beBeeReliability Full time $100,000 - $150,000

    Reliable Software EngineerWe're seeking a skilled Reliable Software Engineer to promote reliability practices, drive data-driven decision making, and foster continuous learning across our organization.Key Responsibilities:Investigate and resolve production issues with minimal disruption and fast recovery.Collaborate with teams to drive major incident...

  • Analytical Problem Solver

    6 days ago

    Perth, Western Australia beBeeSystem Full time $80,000 - $100,000

    Job OpportunityThis is a role that involves tackling complex problems and collaborating with others, requiring strong communication skills and the ability to build effective working relationships.We are looking for an experienced System Analyst who has a Master's degree in Computer Science or Data Science and relevant work experience. The ideal candidate...

  • Industry Problem Solver

    2 weeks ago

    Perth, Western Australia beBeeProblemSolving Full time $80,000 - $120,000

    Job DescriptionWe are seeking a skilled professional to join our team as a Claims Officer. As a key player in the trade industry, we pride ourselves on delivering exceptional support to our Members, empowering them to succeed in their businesses.Our Member-owned organisation has a rich history of supporting over 30,000 automotive and allied repair Members...

  • Data-Driven Problem Solver

    1 week ago

    Perth, Western Australia beBeeAI Full time $80,000 - $120,000

    Artificial Intelligence Developer / Data Scientist OpportunityWe are seeking a talented and driven Artificial Intelligence Developer / Data Scientist to join our growing team in Ballarat.Job Description:As an AI Developer / Data Scientist, you will be responsible for designing, developing, and deploying AI models and data-driven solutions. You will work...

  • Technical Problem Solver

    2 weeks ago

    Perth, Western Australia beBeeSupport Full time $90,000 - $120,000

    About the RoleThe IT Support Engineer will serve as a key technical resource, primarily handling Level 1 and Level 2 support escalations while also engaging in project-based work.