Product Development Leader for Customer Engagement

3 weeks ago

Melbourne, Victoria, Australia Worldline Full time

At Worldline, we're committed to securing and connecting transactions every day.

We cover the entire payment value chain with our technological capabilities, building and operating digital platforms that handle millions of critical transactions between companies, their partners, and customers.

Our industrial processing capabilities allow us to process billions of electronic transactions per year in our highly secured data centers. We prioritize security and operational excellence, serving our clients as our top priority. Through our platforms, we empower users with exactly the right service at the right moment of engagement, leveraging our knowledge of customers, markets, and user journeys – all powered by innovation, creativity, and A-to-Z support.

We're seeking a Product Manager who will develop and successfully carry out best-in-class customer engagement offerings for our Issuing and Acquiring clients in their quest to engage customers with every electronic transaction made through their e-commerce payment products.

About the Team

We have hardworking and dedicated peers who would love for you to work with them. Our team is committed to continuous improvement, looking for new and innovative ways to improve our market proposition, build excellent solutions, and grow customer happiness. Our product managers work across various products, including payment terminals, merchant payment service providers, and white label gateways.

You'll experience a FinTech atmosphere in your everyday life as a Worldliner, working globally and collaboratively. Your day-to-day responsibilities include:

  • Managing the product from end to end.
  • Applying research, customer feedback, and industry trends to understand product requirements with a customer lens and identify new opportunities to define a product roadmap.
  • Developing, leading, and publishing the product roadmap, building unique selling points.
  • Supporting the product development lifecycle by defining development requirements, owning the design process, and deliverables.
  • Communicating and coordinating with vital team members across the organization to share priorities, roadmap, and key insights.
  • Defining success criteria and metrics for new products.
  • Building the product commercialization model and substantiating it with a financial business model.
Signs of Success
  • You'll have a real passion for building extraordinary products that drive customer engagements across digital channels – mobile, in-app, web, and in-store.
  • You'll develop and complete a product roadmap and vision on customer engagement and product experiences that help our clients deliver a high-level product experience.
  • You'll be a self-starter who delivers against product and business goals.
  • You'll work with the product development teams and vital team members to define and plan the next-generation product offering.
  • You'll be called upon as a subject matter authority (SME) for Customer Engagements by the Sales and Presales teams.
Skills We Can't Do Without
  • Prior work experience in product development and management.
  • Bachelor's degree in business management or an equivalent field.
  • 5+ years' experience in product management.
  • Ability to handle multiple assignments simultaneously and/or significant projects.
  • Requires limited supervisory oversight; self-starter.
  • Able to take general requirements and develop an execution plan.
  • Strong communicator with good analytical and interpersonal skills.
  • Fluent in spoken and written English.
Salary Estimate

The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience.

Benefits

At Worldline, we offer a range of benefits to support our employees' well-being, career growth, and work-life balance. These include:

  • A range of health and wellbeing discounts for gym, nutrition, sporting gear.
  • Learning and development opportunities to build your skills.
  • Additional leave options to support families, work in the community, or take a career break. You'll also earn loyalty leave for your tenure.
  • Monthly in-person and virtual social events.
  • Volunteering leave to support CSR activities.
  • Plus other perks and benefits (e.g., novated leasing options).

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