Infrastructure Technical Specialist

1 day ago


Canberra, ACT, Australia beBeeTechnical Full time $100,000 - $130,000

This role involves handling technical escalations, resolving complex infrastructure problems and contributing to business as usual and project work.

Key Responsibilities
  • Act as primary escalation point for high-priority incidents
  • Resolve level 3 technical issues and communicate with clients and service teams
  • Provide on-site support and proactive visits to clients
  • Support applications, networks, phones and security infrastructure for clients
  • Ensure quality of service through excellent customer service
Required Skills and Experience
  • 5+ years of technical experience in IT support preferably with an MSP
  • Excellent communication, time management and organisation skills
  • Strong team player with listening, feedback processing and knowledge sharing abilities


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