Network Infrastructure Manager

This is an exciting opportunity to join a team responsible for delivering transformative connectivity solutions.

As a key member of the Network Operations Centre (NOC) team, you will provide overall direction and leadership to the operations activities of the NOC, owning the day-to-day coordination, management, monitoring, and performance.

You will be the eyes and ears across all network infrastructure projects, liaising with key Executives within the organisation and wider group, third-party technicians, and external clients and customers.

The role can be located in either Brisbane or Melbourne.

• Operational Management
  • Oversee, operate, and configure our global network and support systems.
  • Ensure continual process improvement within the NOC, including automation tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
  • Manage and provide hands-on technical support work related to the overall health and maintenance of the organisation's multiple environments.
  • Manage the resolution of Incidents across the full range of supported services, specialising in IP and Transmission technologies.
  • Prioritise, communicate, review, and escalate as required.
  • Perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from Senior Leadership and other Managers.
  • Real-time crisis management and communication of network security, health, and status to internal and external stakeholders.
  • Troubleshoot, restore services, and regularly analyse overall system delivery.
  • Monitor all critical infrastructure across the organisation, including fibre, transmission, switch/routing assets, and inventory spares.
  • Investigate network alerts, hardware malfunctions, and any planned or unplanned outages, completing post-incidence reports for the customer and Group Executives.
  • Define, implement, and enforce configuration management and change management policies and practices.
  • Review key dashboards for transparency of reporting uptime and other metrics as identified.
  • Coordinate and lead vendor meetings, including with partners.
• Team Resource Management
  • Oversee and manage workflow distribution across the NOC team to maintain efficiency and responsiveness.
  • Ensure the effective completion of proactive and reactive operational tasks and routines by the shift team through prioritisation, allocation, progression, resourcing, and appropriate escalation.
  • Interface with the team for continuous quality, performance, and improvement on all network operations and infrastructure.
  • Provide overall expertise, advice, and guidance within the network operations function.
  • Oversee team rosters to ensure adequate coverage and appropriate task allocation.
  • Monitor team compliance with operational processes and escalate non-compliance to Management.
  • Provide day-to-day people and performance oversight in a Team Lead capacity, escalating issues as required.

• Demonstrated knowledge of network deployment and infrastructure, with excellent troubleshooting skills and a proven ability to apply automation and continuous improvement practices to optimise operations.
• High-level customer relationship management, communication, and interpersonal skills.
• Excellent time management and organisational skills.
• Ability to staff as required to ensure seamless operation of the NOC.
• Ability to manage multiple tasks simultaneously, solve problems, manage, and meet deadlines.
• Sound knowledge of a telecoms operational environment.
• Understanding of transmission/long-haul-subsea-optical networks.

• Mid-Senior level

• Full-time

• Information Technology
• Industries
• Telecommunications